Implementation Specialist

| Austin

Job Overview

New and existing HotSchedules customers rely on the Implementation & Training team to receive both access to and industry leading training on their new products. Our Implementation Specialists play a key role in ensuring our customers get set up and trained quickly and successfully so that customers see returns on their investments as soon as possible.

This role is critical to the early engagement, happiness and longevity of our customers and serves as a single point of contact as our customers begin their journey with HotSchedules.

Job Responsibilities

  • Train HotSchedules’ customers on all products
    • Host virtual training sessions and phone calls
  • Set up customers’ software purchases to specifications
  • Deliver excellent customer service:
    • Build rapport and make customers feel comfortable
    • Inspire lasting confidence
    • Be perceptive
    • Be punctual
    • Keep accurate records for other departments
    • Effectively manage your time and resources
  • Track and escalate customer issues that come up during deployment
  • Manage customer transition to Customer Care team or dedicated Customer Success Manager once training is complete

Qualifications:

  • Proficient in Google Apps (Gmail, Docs, Slides, Sheets, Keep, etc.)
  • Customer Service mindset
  • Restaurant or other shift-work experience is preferred
  • Able to multitask on projects and tasks while working independently and efficiently
  • Self-motivated, perceptive, and organized
  • Excellent communication skills
  • Able to adapt to new processes and systems quickly, and identify opportunities for improvement

HotSchedules provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HotSchedules complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases

Location

Our office overlooks the 360/Pennybacker Bridge in scenic Northwest Austin. From our rooftop deck you can see Lake Austin and beautiful downtown.
6504 Bridge Point Parkway, Ste 425, Austin, TX 78730

Insider's spotlight

What are some social events your company does?

We have Culture Day, where everyone cooks something to eat and drink from different cultures, we also build out a booth and dress like that culture. Then we give everyone a passport that has to be stamped at all the different cultures. It's so fun and our teams really get into it, even making up cultures like The Shire and StarWars.

DeeDee

Sr. Technical Recruiter

Perks of working here

401(K) Matching
Commuter Benefits
Dental
Health Benefits
Vision
Volunteering Opportunities
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