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Content Design Intern

| Austin

With a specialized focus on content strategy and UX writing, our Content Design team plays an invaluable role in crafting the tone, language, and narrative continuity of the HomeAway product experience. As a Content Design/UX Writing Intern, you'll help to make content clearer and more meaningful for our Web and app products. And, as a member of our Global Experience Design group, you'll help transform business problems into user-experience opportunities - crafting, testing, and launching products that are usable, useful, and delightful to the travelers and homeowners who make up both sides of our vacation-rental marketplace.

You'll be paired with a Senior Content Designer, who will act as your mentor throughout the program. Drawing from insights, messaging frameworks, and customer data, you'll identify, investigate and validate content-design problems, and you'll observe customer testing that enables you to see the impact of your work on the products we design. This is a rare opportunity for someone pursuing a degree in Technical Writing, Information Design, English, Journalism, Linguistics, or Library Science to gain hands-on experience in content design for a leading global travel brand.

What you'll do:

  • Responsibilities:
    • You'll participate in product-design ceremonies (grooming, design sprints, sketching and prototyping, research studies) alongside design peers and cross-functional Product team members.
    • You'll assist Senior Content Designers in developing clear strategies for how, why, and when to test the content you design.
    • You'll work quickly but precisely to craft product content and get it in front of users for feedback.
    • You'll hone your craft and evolve your content by participating in peer reviews, group design and content critiques, and in-house research usability tests.
    • You'll communicate results and illustrate suggestions in compelling and creative ways, understandable by a cross-functional and cross-cultural audiences.

Who you are:

  • Desired experience:
    • Exceptional writing, editorial, and information-organization skills
    • Entry-level understanding of information architecture and service design
    • A portfolio of work that you're proud to share (academic or conceptual work is acceptable for this role)
    • Familiarity with modern app-development practices (Agile, Scrum, Kanban, user and job stories, etc.)
    • Familiarity with a variety of problem-solving techniques for content design (service maps, messaging architectures, page tables, content patterns, content audits and inventories, etc.)
    • Excellent analytical skills
    • Ability to identify and astutely describe design problems
    • Excellent written/verbal communication and interpersonal skills
    • Excellent work ethic and a natural inclination to learn and share your knowledge with others

Benefits & Perks:

  • Competitive compensation
  • 401(k) Plan
  • Frequent company update talks with our leadership team
  • Discounted rail and bus passes
  • Free drinks and snacks
  • Electric adjustable stand up desk
  • Casual dress code

This role is part of HomeAway University, which starts June 3, 2019, and lasts for 11 weeks. Learn more about our HomeAway University training program here: https://www.homeaway.com/careers/university

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so. 

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

About HomeAway:

HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM

Location

HomeAway has six offices in the Austin area with a 16-story global headquarters under construction at the Domain set to open in 2019.

An Insider's view of HomeAway

What’s the vibe like in the office?

Some of us have been working together for 5+ years and have been there for each other during engagements, births, divorces…you name it. They have truly been my second family and my coworkers are the best part of coming to the office every day.

Amanda

Director, B&B Sales and Supply

What projects are you most excited about?

As a Software Engineer, I’m excited to rebuild an old JavaScript and jQuery STAB component into a new React based component. The goal is to update this component to our new tech stack so when consuming applications move to using Catalyst based applications we can ease the integration process.

Juliana

Advertising Account Executive

What makes someone successful on your team?

Being a successful finance person means being a strong business partner and not only understanding what is happening throughout the business but also being insatiably curious about it. It’s not enough to just know math, or know the numbers; you need to know where those numbers come from, how they get there and what's driving that result.

Sharon

Sr. Director Global Finance Operations

How do your team's ideas influence the company's direction?

The Talent Acquisition team is always pitching innovative ideas at our 120-day planning sessions that directly impact the company and recruitment experience. It’s amazing to see how quickly we’re able to implement new ideas every 120 days and measure the results. We’ve seen everything from employee referral reform to self-defense classes in Austin.

Marisela

Director, Global Talent Acquisition

What projects are you most excited about?

I'm on a team that's investigating the integration of react-native into our existing mobile app and my focus is primarily on bridging our existing native analytics packages into the react-native side of things. This allows us to adapt and improve based on what customers do while using our product,

Andrew

Software UI Engineer

What are HomeAway Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
HomeAway offers up to 20 weeks of paid parental leave (yes, dads, too!) for eligible new parents with at least 1 year of service.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
9 paid holidays + 2 floating holidays you can take any time during the year.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We were recognized by the Austin American-Statesman for having the most generous parental leave in Austin!