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Customer Success Intern

| Austin

Our customer success team is the bridge between our non-techie clients and our techie team. They handle new client implementation, account management, training, and everything in between. If it involves one of our users or buyers - they’re on the case! Now, they’re looking for an intern with a genuine interest in startup culture, an entrepreneurial spirit, and a strong desire to learn. Throughout the internship, this person will gain a snapshot of the customer success function in a company plus have a good sense of the day to day life at a startup. Each day here presents its own challenges, so, we need a go-getter, willing to jump into any task.

Sound like you? If so, let’s chat!

About You

  • You’ll be supporting the customer success team. Some days that will mean diving into what feels like senseless data and then presenting your findings back to the team. Other times it will be understanding new technologies. Whatever it is you’re excited for an opportunity to learn.
  • You should be able to handle ambiguity. Not all tasks will be straightforward. Sometimes we don’t know what we’re looking for, but with a little elbow grease and a lot of research, you’re able to work through it.
  • You possess superb verbal and written communication skills. Whether it’s writing user training, documenting product features, or speaking to a user - you’re able to adjust for the audience.
  • You’ve held a position that required customer service skills. You’ll be in on customer calls and will often be the point of contact for follow-up. You’ll need to be empathetic and approachable.
  • You have a background in project or event planning. You know the importance of maniacal attention to detail and have the motivation to produce high-quality work. 

Basics

  • Currently enrolled in a 4-year degree program
  • Microsoft Excel chops, preferably with a deep love of pivot tables
  • Presentation know how including the use of Microsoft PowerPoint
  • Must be in the Austin metro area
  • Please apply with a cover letter​ that details why you’re a fit for the role and Square Root!
  • This is for Summer 2019, but we're flexible on the start date.

We're always looking for people to add to and evolve our culture + company. We want you to bring your unique experience and perspective, so don't worry about checking all the boxes. If our values and mission resonate with you, please apply!

Our Radical Culture

Our culture is at the core of everything we do. We have fun, but we work hard. So, as we grow we’re not only looking to hire the best and brightest, but we’re also looking for people that share our values. This is the code we live by:

  • Think big. Do bigger. Big ideas are meant to be pursued. We have a bias for action, iteration, and impact.
  • Be Customer Inspired. Our customers’ toughest challenges inspire us to build innovative software. We delight them by deeply understanding their business and driving results.
  • Partner. We’re approachable, dependable, and collaborative. We go above and beyond to help our customers, our partners, and one another succeed.
  • Thrive. We revere personal and professional growth. We recognize individuality, embrace authenticity, and celebrate each other’s success.

Our Perks

  • Paid. This is an ongoing, part-time, paid internship.
  • Flexibility. Our office has no set hours, unlimited time off, and no dress code. This means we can easily work with your class schedule.
  • Grow with us. Our internships offer folks the ability to learn how a company works, make an impact, and grow with us.
  • Training. Kick off your internship with an immersive on-boarding program. You’ll have a 1-on-1 with each department head including our CEO in your first few weeks.
  • Good stuff. Oh and if you’re not already sold - we have loads of free jazz like snacks, drinks, and lunches + wellness sessions to combat all the noshing.

Square Root is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected Veteran status or any other characteristic protected by law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Survey MonkeyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • HTMLDesign
    • CSSDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • IntercomCRM
    • SalesforceCRM
    • Campaign MonitorEmail
    • SendGridEmail
    • MarketoLead Gen

Location

We have a cozy campus of three 1920’s craftsman-style homes in the historic district of Clarksville, just a few blocks away from downtown Austin.

An Insider's view of Square Root

What projects are you most excited about?

I find our Move a Metric projects really exciting at Square Root. We work with clients to identify a key metric to improve. Using a combination of data science and technology we formulate a plan to help the client move that metric in a positive direction. Through this program, we’re able to show strong business value.

Jessica

Customer Success Director

How does the company support your career growth?

Career goals at Square Root are supported by mentorship, a learn anything budget (that really is for learning anything!), and regular 1x1's with our CEO to talk about anything! More than that, though, we have a team that supports growth by always providing new and different opportunities to develop skills and show off ones you've gained.

Mary

Marketing Manager

What are some social events your company does?

Square Root invests in work/life balance. They take care to include my family regularly in events like holiday parties, the family picnic, happy hour invites, and much more. When they do, the attention to detail and care to make the moment special for us really makes an impact. It isn’t just checking a box.

Eric

Sales Director

What are Square Root Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Daily stand up
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Our perks are inspired by our values and team. For example, in 2015 we added a $3,000 annual budget for each Radical to Learn Anything. Our Thrive value and the team’s passion for personal + professional growth inspired this perk. Through feedback surveys and 1-on-1 conversations, we continue to learn what matters most to our team. Each thing we add is meaningful, not just a box to check.

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