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Internal IT Intern/Contractor (Help Desk Tech 1)

| Austin

Internal IT Intern/Contractor (Help Desk Tech 1)

ClearDATA is seeking an Internal IT Intern/Contractor for ClearDATA’s Internal IT team for a 3 to 6 month internship/contract. We are looking for someone that wants to work for a dynamic and fast growing startup environment. You must be proactive with a great attitude and personality and should be someone that wants to use their technical skills and entrepreneurial spirit to truly make a difference! You should be passionate about performing highly complex computer systems analysis work. The Internal IT/Help Desk will provide technical and/or specialized guidance to our internal staff.

Required skills:

  • Provide friendly customer support
  • Provide first level Help Desk support to employees for applications, equipment, and voice and data systems.
  • Interact with hardware and software vendors on an ongoing basis for repair and problem resolution.
  • Author appropriate documentation and procedures relating to equipment operations, software changes, maintenance and problems encountered, with periodic review to insure they are current
  • Assist with major system upgrades as needed.
  • Evaluate current methods of software and hardware use, recommend improvements and efficiencies.
  • Undertake other projects and duties as assigned.
  • Provide walk up customer support by creating trouble tickets using the ticket system
  • Provide phone/chat/email/desk-side support for desktop related issues, including Microsoft and other installed software issues. These include all Microsoft products.
  • Assist in staging desktops and laptops including re-imaging OS, installing corporate required software.
  • Troubleshoot desktop / laptop issues, etc.
  • Removal of hardware and installation of new hardware.
  • Replace toner in printers, clear printers of paper jams
  • Work helpdesk tickets in your queue.
  • Provide backup support to other tier 1 supports techs.
  • Document tickets and troubleshooting steps for escalation.
  • Create and maintain documentation

Qualifications:

  • Knowledge and familiarity with Microsoft products including Windows 7, Office and Outlook
  • Basic understanding of computer and computer components
  • Have the ability to assess needs and/or problems of users to correct or recommend viable solutions, using knowledge of systems and equipment
  • Have effective interpersonal skills to communicate with organization staff and department managers to accomplish goals for productivity and organization wide quality of service
  • Have the ability to work independently with little supervision
  • Lifting and moving equipment is required
  • Desire to learn and to work with others

Why You’ll Like Working Here

  • A dynamic company that rewards high-performers
  • Be on the cutting edge of new technologies and services
  • Collaborative team environment that values multiple perspectives and fresh thinking
  • Servant leadership Management
  • Business-casual dress code
  • Flexible working hours
  • Medical, Dental, Vision, HSA, Life and 401K
  • Stock options
  • Unlimited Vacation!
  • Competitive base, commission and bonus structure

ClearDATA is an EEO/AA employer M/F/V/D.

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Location

We are located in the center of downtown Austin, corner of 6th & Congress. Our funky office space is in the Scarbrough Building, built in 1909.