Internal IT Intern/Contractor (Help Desk Tech 1)

| Austin

Internal IT Intern/Contractor (Help Desk Tech 1)

ClearDATA is seeking an Internal IT Intern/Contractor for ClearDATA’s Internal IT team for a 3 to 6 month internship/contract. We are looking for someone that wants to work for a dynamic and fast growing startup environment. You must be proactive with a great attitude and personality and should be someone that wants to use their technical skills and entrepreneurial spirit to truly make a difference! You should be passionate about performing highly complex computer systems analysis work. The Internal IT/Help Desk will provide technical and/or specialized guidance to our internal staff.

Required skills:

  • Provide friendly customer support
  • Provide first level Help Desk support to employees for applications, equipment, and voice and data systems.
  • Interact with hardware and software vendors on an ongoing basis for repair and problem resolution.
  • Author appropriate documentation and procedures relating to equipment operations, software changes, maintenance and problems encountered, with periodic review to insure they are current
  • Assist with major system upgrades as needed.
  • Evaluate current methods of software and hardware use, recommend improvements and efficiencies.
  • Undertake other projects and duties as assigned.
  • Provide walk up customer support by creating trouble tickets using the ticket system
  • Provide phone/chat/email/desk-side support for desktop related issues, including Microsoft and other installed software issues. These include all Microsoft products.
  • Assist in staging desktops and laptops including re-imaging OS, installing corporate required software.
  • Troubleshoot desktop / laptop issues, etc.
  • Removal of hardware and installation of new hardware.
  • Replace toner in printers, clear printers of paper jams
  • Work helpdesk tickets in your queue.
  • Provide backup support to other tier 1 supports techs.
  • Document tickets and troubleshooting steps for escalation.
  • Create and maintain documentation

Qualifications:

  • Knowledge and familiarity with Microsoft products including Windows 7, Office and Outlook
  • Basic understanding of computer and computer components
  • Have the ability to assess needs and/or problems of users to correct or recommend viable solutions, using knowledge of systems and equipment
  • Have effective interpersonal skills to communicate with organization staff and department managers to accomplish goals for productivity and organization wide quality of service
  • Have the ability to work independently with little supervision
  • Lifting and moving equipment is required
  • Desire to learn and to work with others

Why You’ll Like Working Here

  • A dynamic company that rewards high-performers
  • Be on the cutting edge of new technologies and services
  • Collaborative team environment that values multiple perspectives and fresh thinking
  • Servant leadership Management
  • Business-casual dress code
  • Flexible working hours
  • Medical, Dental, Vision, HSA, Life and 401K
  • Stock options
  • Unlimited Vacation!
  • Competitive base, commission and bonus structure

ClearDATA is an EEO/AA employer M/F/V/D.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Nodes.JS, KubernetesLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Configuration Management tools like SaltStack, Chef, .... Angular, Serverless, Artificial Intelligence Frameworks
    • AWS based databases, such as RDS, DynamoDB, and RedshiftDatabases
    • ConfluenceManagement
    • SalesforceCRM

Location

We are located in the center of downtown Austin, corner of 6th & Congress. Our funky office space is in the Scarbrough Building, built in 1909.

An Insider's view of ClearDATA

How would you describe the company’s work-life balance?

Our SFO team is a heads down, focused group of dev engineers, but ClearDATA culture-team makes sure we also carve out time to just unwind and enjoy life.
June 2018: "Although today’s mission was to not flop the Kayak, the other days it’s just to build things and make magic happen. Good Day, great team!"

Yousef

Software Engineer, SFO office

How do you collaborate with other teams in the company?

I’m inspired & learn something new every time I collaborate with other teams at ClearDATA. Passion for improving healthcare spans all aspects of our organization, every day. Although various teams may have competing priorities, we’re unified and grounded by this goal. The outcome always enables our customers to improve healthcare.

Angel

DevOps Technology lead

How has your career grown since starting at the company?

In the short time, I’ve learned so much, gained so many new skills. I believe now that I am on a path to mastering one of the hottest, most sought after technologies in an industry that sorely needs it! I am so grateful to ClearDATA for giving me the opportunity to grow, delivering on our mission to make healthcare better every day.

Kristin

Major Account Executive

How do your team's ideas influence the company's direction?

Our Product team is challenged to keep up with the incredible speed of innovation from the three largest public cloud providers; AWS, Google, and Microsoft. They are empowered to work with the newest public cloud services and build automation, compliance, and security rigor around each of those services, used to service healthcare.

Matt Ferrari

CTO

How does the company support your career growth?

ClearDATA has helped my career in many ways as an Engineer. I speak directly with customers, learn how they are changing the future with technology, and help with their security and compliance. Seeing the impact we make on our customers makes me look forward to waking up and being part of the ClearDATA team every day.

Roshni

Technical Product Manager

What are ClearDATA Perks + Benefits

Culture
Volunteer in local community
Intracompany committees
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Not a keg, as we love trying the latest local craft beer.
Casual Dress
Commuter Benefits
Company Outings
Monthly themed All-Hands, End of Year/annual Holiday Party Event, team outings, and more
Game Room
Cornhall game and Foosball
Some Meals Provided
Every Tuesday is Taco Tuesday at ClearDATA. Tiff's Treats cookie cart passes out cookies on Wednesday afternoons. Monthly company-wide meetings include catered meals.
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Leadership mentoring.
Customized development tracks
Paid industry certifications
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