IT Service Desk Intern
DISCO is looking for an IT Service Desk Intern who is passionate about providing exceptional customer service, thrives on solving complex technical issues and is excited to deepen their experience in a corporate IT environment. This is a full-time position for summer 2021.
What You'll Do
- Deliver exceptional, customer service focused, front line technical support to our growing organization.
- Troubleshoot and resolve issues with laptops, networks, AV, printers and more.
- Manage user provisioning and de-provisioning including accounts, equipment, data handoff, etc.
- Manage and ensure accuracy of our hardware and software inventory.
- Assist in network maintenance, upgrades and installations.
- Assist with day to day management of Windows 10 and macOS devices using Intune and Jamf.
- Assist in the management of cloud applications including GSuite, Zoom, Okta and more.
- Take the initiative in identifying and improving internal IT processes.
- Maintain and develop detailed documentation for internal and external knowledge bases.
Who You Are
- Pursuing a degree in Information Systems Management, Information Technology, Computer Science or related fields
- Basic knowledge and familiarity with macOS, TCP/IP networking, or Windows.
- Basic Knowledge and familiarity with macOS command-line or Powershell.
- Basic understanding of computer and computer components.
- Desire to learn and to work with others.
- Customer service experience.
DISCO is a recognized leader in legal technology. Founded in 2013, DISCO’s mission is to create great technology to modernize the practice of law. Our solutions apply artificial intelligence and cloud computing to help lawyers and legal teams improve legal outcomes for their clients. Corporate legal departments, law firms, and government agencies around the world use DISCO for ediscovery, case management, compliance, disputes, and investigations.
DISCO recently raised $100 million, for a total of $235 million in venture capital. The company’s valuation is $785 million -- a demonstration of investor confidence in legaltech as a category of enterprise cloud computing, and a validation that DISCO is disrupting the broader cloud computing industry. We are using our investment to enhance our cloud technology platform and AI-powered products and services, and to continue to expand our presence outside of North America.
Are you ready to revolutionize the practice of law? Join us!
Perks of DISCO
- Open, inclusive, and fun environment
- Benefits, including medical, dental and vision insurance, as well as 401(k) (EU coming soon)
- Competitive salary plus stock options
- Flexible PTO
- Opportunity to be a part of a company that is revolutionizing the legal industry
- Growth opportunities throughout the company
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.