Role Description

At Dropbox the SRE (Site Reliability Engineer) role is a hybrid systems and software engineering role. SREs are Software Engineers (SWE’s) focused specifically on the availability, durability, observability, latency, performance, and scalability/capacity of Dropbox, as well as the overall toil required to operate our services.

SRE is not just about monitoring and protecting Dropbox services 24/7.  It’s about improving those processes with system design, automation, tooling, and software development so that systems require less human intervention. SREs utilize this combination of software and systems engineering to build and run large-scale, distributed, fault-tolerant systems.

SRE are responsible for and take the lead on reliability, automation, and other issues related to KTLO (Keeping The Lights On) in an organization. SREs are integrated with critical infrastructure and product teams and take part in developing software, maintaining it, and scaling it, whether for our user-facing products or the underlying hardware infrastructure that allows us to deliver them.

Example SRE projects:

• Build an auto-remediation system to automatically resolve production incidents before escalating them to on-call engineers
• Design the system and processes that Dropbox engineers use to deploy their software into production
• Drive the company through “Disaster Recovery Tests”, where we automatically introduce breakages to our infrastructure to test Dropbox’s overall resiliency

Responsibilities

As an SRE intern, you work side-by-side with Dropbox Engineers to tackle some of our most critical challenges. Here are some examples of SRE teams that you can have an impact on:

• Production Access and Controls - The PAC team works to ensure that the Dropbox production environment is safe and reliable.
• Disaster Readiness - To ensure Dropbox can handle a large-scale disaster at one of our datacenters, we perform regular failover exercises using tooling we’ve written, and help other teams multihome their services (make them redundant across multiple locations).
• Reliability Frameworks - We build central tools that are used Dropbox-wide to enable reliability best practices, ensuring a smooth experience for engineers who are oncall or responding to an incident.

Total Rewards

For candidates hired in Colorado, the expected salary/On-Target Earnings (OTE) rate for the role is $8,000/mo, subject to change.

Salary/OTE is just one component of Dropbox’s total rewards package. Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families.  Our benefits and perks programs include: 

• Competitive medical, dental and vision coverage
• Flexible Time Off/Paid Time Off, paid holidays, Company-wide PTO days, Volunteer time off
• Perks Allowance to be used on what matters most to you, whether that’s productivity, learning & development, wellness, co-working space

Additional benefits details are available upon request.  

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

Dropbox is in the process of updating our technology to provide pay ranges in New York City based on the recent amendments to the New York City Human Rights Law (NYCHRL). If you are based in NYC and have any questions about the pay range for this role, please contact paytransparency@ and provide your name and the job title to which you are interested in applying.