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Support Reporting and Analytics Intern

| Austin

What You'll Do

Lithium is seeking a Reporting and Analytics intern for 40 hours per week as part of the Global Customer Support team. You'll be using state-of-the-art CRM and data visualization tools to develop reports measuring KPIs that help us execute our support strategy. You'll also have the opportunity to compare and evaluate enterprise software platforms. We definitely aren't robots, but everything we do is strategic and data driven. 

This is a great position for someone who wants to explore how to manage organizations by making smart use of data. You are resourceful, energetic, self-driven, strategic, and love data detective work. You'll enjoy working in a team environment at a fast-paced startup in Austin, Texas. You must be comfortable with data and have strong skills in Excel as well as some experience working with other data tools or environments (for example, SQL, Access, Oracle, Domo, Tableau, Python, R, SAS, or Salesforce - and we hope you would have enjoyed it!) Expect one or two long-range projects, as well as pitching in with short term tasks that pop up from week to week.

Examples of typical projects:

You won't be expected to initiate or guide any of these types of projects. You'll be working with a supportive and skilled team, and we can use some extra help.

  • Taking large sets of support data and breaking them down to reports showing progress for an individual support agent or a team.
  • Creating and modifying processes recognizing and acting on trends in business data.
  • Improving our existing reports using data visualization tools.
  • Analyzing data outcomes from business processes and identifying problems, discrepancies, and root causes for variances.
  • Using support data to make financial projections.
  • Resourceful. Able to develop different approaches to solve a problem if the first approach doesn't work out.
  • Quality conscious.
  • People skills to interact with staff, colleagues and cross-functional teams.
  • Comfortable with advanced analytics and Excel.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • MySQLDatabases

Location

6850 Austin Center Blvd., Ste 180, Austin, TX 78731

What are Khoros Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

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