Q2
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Austin, TX

Technical Writer/Knowledge Management Specialist Intern at Q2

| Austin
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Q2 is looking for talented individuals with exceptional technical curiosity and is enthusiastic about solving problems. 

The Summer Internship Program is 12-weeks long (May 24th - August 12th) and all positions are paid hourly with an average work week of 40 hours. In addition to your daily work, you will be given the opportunity for weekly classroom trainings with Sr. Leadership, activities with other Q2 interns and the opportunity to present to the Executive Leadership team at the end of the program. This position will be a remote role.

As a Technical Writer/Knowledge Management Specialist Intern you will learn about:

  • Creating and editing pages in organization-level Confluence spaces.
  • Researching, verifying, and publishing content for company procedures and changes.
  • Organizing and labeling shared information environments (Confluence, Salesforce, Sharepoint, or other) to make knowledge easily findable and usable for users.
  • Working on all phases of knowledge improvement from analysis and interviewing to gathering content for writing and editing technical knowledge base articles or other documents for internal audiences.
  • Producing high-quality documentation for external audiences (i.e., customers).

Responsibilities: 


  • Creating and editing pages in organization-level Confluence spaces.
  • Researching, verifying, and publishing content for company procedures and changes.
  • Organizing and labeling shared information environments (Confluence, Salesforce, Sharepoint, or other) to make knowledge easily findable and usable for users.
  • Working on all phases of knowledge improvement from analysis and interviewing to gathering content for writing and editing technical knowledge base articles or other documents for internal audiences.
  • Producing high-quality documentation for external audiences (i.e., customers).

Major: English, technical writing, knowledge management, organizational learning, or a relevant advanced degree

Class: Rising Senior

Graduation Date: Dec 2022 or May 2023

Requirements: 

  • Demonstrated experience creating knowledge articles or procedural documentation (step-by-step guides, etc)
  • Demonstrated understanding of knowledge management principles and capacity to deliver knowledge management and/or organizational learning activities
  • Experience with collaboration and CRM tools such as Confluence and Salesforce is a huge plus.
  • Strong oral and written communication skills
  • The ability to engage with stakeholders at all levels of the business
  • Attention to detail, exceptional follow-through, the ability to prioritize, and stay organized in a fast-paced environment

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Where we are

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

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