JavaScript Production Support Engineer
Built for enterprises and high-growth companies, Tenfold helps companies increase revenue and build better relationships with their customers by allowing them to measure, analyze and improve every aspect of the customer journey. Our software connects a company’s existing phone system with any CRM or system of record. Tenfold optimizes the way companies sell, service and support their customers while enabling them to measurably improve the customer experience. Tenfold helps companies open customer relationships that will continue to grow and create value over time, while at the same time enabling them to retain these relationships by providing an exceptional customer experience. Tenfold’s enterprise clients are connecting their phone systems with an average of nine different systems of record.
Watch our demo video - https://vimeo.com/246701403
Mission
Fixer Engineer is an extremely important role acting as a tactical engineer that ensures that we meet SLAs for our customers and fix any bugs or issues that might break them. This person is a senior engineer who knows how to conduct root-cause analysis and identify issues in the code base and implement solutions to resolve any known issues and deploy code to production.
Outcomes
- Debug and resolve the most challenging of problems for assigned bugs and issues.
- Mitigate any SLA breaking issues and design solutions to prevent issues from recurring.
- Work with Customer Support Engineers to close tickets.
- Communicating directly with our customers to debug issues.
- Attend daily standups with the rest of the Foundation team.
- Work with a supporting cast from the product team to resolve issues.
Competencies
- 4+ years of Full Stack development experience with JavaScript
- Modern JavaScript Experience a must
- NodeJS
- Angular, ReactJS
- Experience performing Test Driven Development
- NoSQL Experience (MongoDB)
- Strong verbal and written communication skills, able to communicate to multiple audiences.
- Solutions oriented thinking
- Critical Thinking Skills
- Fast Learner
- Detail Oriented
- Self-starter
- Time Management Skills
- Teamwork Mindset
- Desirable
- B2B SaaS Experience
- Electron Experience
- Web Browser Extension Experience
The Perks & Benefits
- Competitive salaries
- Stock Options (become an owner in the company)
- Incentive compensation based on successful attainment of measured goals
- Employee medical and dental coverage
- Short and long-term disability
- Life and AD&D Insurance
- Generous vacation time
- 24/7 parking near UT Campus in Austin
- Rapidly growing organization poised for growth and career development
- A beautiful office space with lots of natural lighting
- Exciting customer base and quality opportunities for advancement
- Austin Hottest Startups Watchlist
- Austin A-List best businesses in Growth phase