Contracts Administrator at BigCommerce

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

We are seeking a Contracts Administrator for our Austin office. Under general supervision, the Contract Administrator is responsible for managing all aspects of the customer contract lifecycle including the creation of new contracts, modifications to existing contracts, examination and analysis of contracts to support key business processes, documenting and storing various contract elements in the appropriate business systems, and the coordination of contracts between various internal teams including Sales, Legal, Finance, Billing, CSS, and Business Operations to resolve issues, and ensure accuracy and compliance with business policies.

What You’ll Do:
  • Manage the contract process:
    • Generate contract documents and work cross-functionally to manage deals, and help respond to customer feedback, through the entire contract process flow
    • Serve as the point of contact for contractual matters; act as a liaison to the various teams, ensuring timely review and approval /reconciliation of issues
    • Review details of approvals and confirm that contract information accurately follows the structure of the approved deal, including any special provisions
    • Ensure that signed contracts are consistently communicated to all relevant parties to provide contract visibility and awareness
    • Maintain records and documentation on contract correspondence, contact information sheets, change orders, status reports and other documents
    • Maintain historical files and administer the archival process
  • Own the contracting tools, including understanding end user feedback and translating into business requirements
  • Update and maintain current and new documentation related to our contracting system, including updating current content pages and documents, and creating new content pages
  • Track and report on adherence to the contracting process; identify risks and recommend solutions
  • Provide business and analytical support to reduce cycle time and contract errors
  • Provide support for contract audit and compliance activities
  • Provide Sales support to review proposed quotes; provide feedback to ensure compliance with published sales and business policies; escalate  as needed based on policy and business judgment.
  • Work with post-sale teams to ensure compliance with policies and procedures
Who You Are:
  • 2+ years professional experience, including a Bachelor’s degree in Business or a related field, or equivalent work experience, eCommerce experience preferred
  • Experience in billing or accounting roles
  • Experience in agreement management, deal desk, Account Management  or operations roles at a technology firm
  • Experience and Knowledge in contract negotiations and deal construction
  • Experience with contracting tools and Salesforce.com 
  • Manages Complexity
  • Has in-depth understanding of root problems or systemic issues and delivers long-term improvements and changes
    • Sees the interrelationships of moving parts, systems, and processes that work together to accomplish company goals
    • Recognizes that the root cause of business problems are usually found in faulty systems, not people; to make improvements, you find the weak-point of the system and fix it
    • Has an understanding of the interplay within an entire ecosystem and how changes to one part can influence or affect the rest
  • Plans and Manages Execution
    • Accurately scopes out length, difficulty and impact of tasks and projects
    • Breaks down work into process steps
    • Explains "the Why" and sets clear objectives and goals
    • Anticipates and adjusts plan for problems and roadblocks
  • Develops Collaborative Partnerships
    • Quickly identifies common grounds to resolve problems for the good of all
    • Is seen as a team player and highly cooperative
    • Able to adapt to different personalities and work styles
    • Encourages collaboration and openness
  • Communicates Powerfully
    • Clearly articulates themself over a variety of mediums by adapting to the situation and audience (in person, in writing, in meetings)
    • Strong active listening skills, aware of their verbal and non-verbal communication
  • Situational Adaptability
    • Adapts to different people or situations to achieve positive outcomes
    • Learns quickly from failures or mistakes and adjusts accordingly
    • Proficiently navigates ambiguous situations by creating clarity and direction

#LI-LP1

Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
 
Current BigCommerce Employees: Please use the internal job board to apply for openings
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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