At Qualia, we’ve built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

The Director of New Title Operations will be responsible for launching and running Qualia’s newly established Settlement Consulting Service. This service will provide clients across the country with the expertise, support, and software needed to launch new title and closing operations. This service will help our clients implement: compliance and best practices, industry recruiting, operations/systems reviews, licensing, new market launches, and software implementation. The ideal candidate for this role has extensive experience launching national Title and Escrow operations. This person will have deep industry experience and connections and also be excited to drive innovation in the industry by leveraging Qualia’s transformational platform.

RESPONSIBILITIES

• Launch Qualia’s Settlement Consulting Service
• Conducting operational audits of lenders, brokerages, and other real estate companies across the county to help them determine best fit for their organizational needs
• Establish a repeatable framework that empowers our clients to effectively launch new title and escrow businesses on Qualia, enabling Qualia’s continued growth 
• Hire, onboard, and manage a team of high performing consultants who will work with clients across the country 
• Deliver best-in-class consulting service
• Identify and report on key metrics for the business
• Monitor customers internal processes and procedures to ensure best practices are maintained, and identify areas of organizational risk and non-compliance
• Build and track reports, QA processes, and training materials to meet and exceed SLAs required of a high performing team; provide visibility into business status to ensure completion of all necessary tasks
• Leverage playbooks, scripts, coaching, and performance management to ensure consistent, repeatable execution
• Build a culture of open and direct feedback

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• 10+ years of experience in Title and Escrow operations
• 7+ years of experience launching and running Title and Escrow operations with a national footprint (founding experience is preferable)
• Extensive knowledge of title and escrow in multiple states to expertly manage operations across different regions
• Experience customizing, executing, and monitoring effective new process workflow rollouts within a centralized organization
• Veteran leader who knows how to build a high functioning team
• Extensive experience in planning and overseeing implementation of closing workflows and software implementations 
• Attention to detail with an unwavering high-standard for quality
• Excellent verbal and written communication skills
• Ability to work on multiple projects simultaneously while operating at a high level
• Comfort with and ability to thrive in a fast-paced, rapidly changing environment
• Strong and structured communication style, both verbal and written
• Bachelor's degree

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real world problems—and we’re growing quickly. In order to continue building an engaging and dynamic organization, we’re committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. The team is temporarily remote during the pandemic, but Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, daily meditation sessions, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.