Director of New Title Operations at Qualia

| Austin
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At Qualia, we’ve built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

The Director of New Title Operations will be responsible for launching and running Qualia’s newly established Settlement Consulting Service. This service will provide clients across the country with the expertise, support, and software needed to launch new title and closing operations. This service will help our clients implement: compliance and best practices, industry recruiting, operations/systems reviews, licensing, new market launches, and software implementation. The ideal candidate for this role has extensive experience launching national Title and Escrow operations. This person will have deep industry experience and connections and also be excited to drive innovation in the industry by leveraging Qualia’s transformational platform.

RESPONSIBILITIES
  • Launch Qualia’s Settlement Consulting Service
  • Conducting operational audits of lenders, brokerages, and other real estate companies across the county to help them determine best fit for their organizational needs
  • Establish a repeatable framework that empowers our clients to effectively launch new title and escrow businesses on Qualia, enabling Qualia’s continued growth 
  • Hire, onboard, and manage a team of high performing consultants who will work with clients across the country 
  • Deliver best-in-class consulting service
  • Identify and report on key metrics for the business
  • Monitor customers internal processes and procedures to ensure best practices are maintained, and identify areas of organizational risk and non-compliance
  • Build and track reports, QA processes, and training materials to meet and exceed SLAs required of a high performing team; provide visibility into business status to ensure completion of all necessary tasks
  • Leverage playbooks, scripts, coaching, and performance management to ensure consistent, repeatable execution
  • Build a culture of open and direct feedback
YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH
  • 10+ years of experience in Title and Escrow operations
  • 7+ years of experience launching and running Title and Escrow operations with a national footprint (founding experience is preferable)
  • Extensive knowledge of title and escrow in multiple states to expertly manage operations across different regions
  • Experience customizing, executing, and monitoring effective new process workflow rollouts within a centralized organization
  • Veteran leader who knows how to build a high functioning team
  • Extensive experience in planning and overseeing implementation of closing workflows and software implementations 
  • Attention to detail with an unwavering high-standard for quality
  • Excellent verbal and written communication skills
  • Ability to work on multiple projects simultaneously while operating at a high level
  • Comfort with and ability to thrive in a fast-paced, rapidly changing environment
  • Strong and structured communication style, both verbal and written
  • Bachelor's degree
WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real world problems—and we’re growing quickly. In order to continue building an engaging and dynamic organization, we’re committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. The team is temporarily remote during the pandemic, but Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, daily meditation sessions, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • MeteorFrameworks
    • Semantic UIFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • MongoDBDatabases
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

The home of our growing Sales, Customer Success and Ops teams is nestled between downtown and Texas hill country in Southwest Austin.

An Insider's view of Qualia

What’s the vibe like in the office?

Everyone at Qualia is willing to pitch in and lend a hand however they can—no ask too big, no question too small. From a manager who empowers me to trust myself and my ideas, to colleagues who provide coaching, mentorship, and support, I can genuinely say my experience at Qualia has been shaped and defined by the kindness of my teammates.

Stephanie

People Operations

How do you collaborate with other teams in the company?

Engineering is involved in every step of product development, from needfinding and scoping technical design to defining backend logic, creating the user interface, and finally releasing products. We collaborate closely with the Product team to define not only how the product should work, but also how it should look and feel for our users.

Travis

Engineering Lead

What are Qualia Perks + Benefits

Qualia Benefits Overview

At Qualia, we strive to provide a benefits package that allows employees to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. All Qualia employees are currently remote due to the coronavirus pandemic, so we have a robust online onboarding program to train new employees, biweekly all hands meetings, daily meditation sessions, and a variety of internal virtual events and clubs within the Qualia community.

Culture
Volunteer in local community
Team members deliver leftover food to a local organization to help feed people in need.
Friends outside of work
Eat lunch together
Intracompany committees
We have several official groups, such as Culture Champions and Women's Initiative.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Qualia employees can contribute to their FSA.
Disability Insurance
Dental Benefits
Qualia Insurance plans cover 75% for the employee and 60% for dependents.
Vision Benefits
Qualia Insurance plans cover 75% for the employee and 60% for dependents.
Health Insurance Benefits
Qualia Insurance plans cover 75% for the employee and 60% for dependents.
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Qualia offers a standard vesting of 4-years with a 1-year cliff.
Child Care & Parental Leave Benefits
Generous Parental Leave
Qualia Parental leave is 4-weeks for all new parents, with 8-weeks of additional paid disability for birthmothers.
Flexible Work Schedule
Qualia offers flexible core hours or shifts depending upon your schedule outside of work.
Family Medical Leave
Employees who have been with Qualia for at least a year are eligible for 12 weeks (per year worked) of family medical leave.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Qualia has a flexible paid time off program that allows employees to take time off without worrying about accruals.
Paid Holidays
Paid Sick Days
Employees receive generous paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Qualia offers pre-tax commuter benefits for all employees.
Company Outings
Qualia does monthly company outings as a full staff.
Free Daily Meals
Qualia provides a stocked kitchen for breakfast items and serves catered lunch every week day.
Game Room
Our game room includes Foosball, Video Games, Darts, and board/card games.
Stocked Kitchen
Qualia provides a wide spectrum of unlimited snacks and beverages.
Happy Hours
Qualia hosted events always include a happy hour.
Parking
Plenty of stress-free parking—a perk of being outside downtown.
Fitness Subsidies
Qualia offers free membership to Gold's Gym and discounted membership to Lifetime Fitness.
Professional Development Benefits
Job Training & Conferences
Qualia offers employees onsite training and opportunities to attend job-related conferences and seminars.
Lunch and learns
Qualia hosts lunch and learn meetings once a month.
Cross functional training encouraged
Promote from within
Time allotted for learning
Qualia staff is encouraged to block off time during the week for professional development.

Additional Perks + Benefits

The best perk of Qualia is the team—our employees are smart, driven, and excited about making it easier for people to buy a home.

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