Revenue Operations Analyst
About Us:
LogicMonitor is the leading SaaS-based performance monitoring platform for enterprise IT.
We are a company of fun-loving, hard-working achievers. We love going to work and think you should too. We hold our company culture near and dear — we are customer-obsessed, work as one team, and strive to be better every day. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other to achieve great things together.
Our Austin team works in two offices in downtown Austin. Both enjoy panoramic city views and an open floor plan with breakout rooms that encourage collaboration and innovation. When you join LogicMonitor, you will be working alongside some of the brightest minds in one of the fastest growing global software firms. We are looking for you to bring your expertise, drive, and passion. This is your chance to join us on our journey as we expand our global presence and achieve record-breaking success.
What You'll Do:
This role is designed to serve as an important member of the growing Finance team, helping to ensure the accuracy of customer subscriptions, scalability of our quoting process, and helping to drive reporting and analysis to achieve our operational targets.
Here's a closer look at your duties in this key role:
Revenue Operations:
- Lead as the key Finance Contract Desk contact for cross-departmental inquiries about subscription rate plans, pricing, quoting process, RFPs, and other general inquiries.
- Drive compliance from Sales of quoting policies and procedures (i.e., discounting, non-standard terms)
- Review all sales contracts and postings to our subscription management systems to ensure accuracy and completeness of our subscription data.
- Partner with FP&A to analyze ”ARR Health” (net retention, pricing, contract length)
Business Systems:
- Assist Business Systems in the evolution of our existing quoting systems, rate plan architecture, and quote templates.
- Partner with Sales Operations / Business Systems to drive improvements in the systematic reporting of contract metrics (e.g., custom terms, effective pricing discounts, etc.).
- Work with the Business Systems and Product Management teams to ensure new products / rate plans are configured accurately in our subscription management systems.
- Partner with Business Systems to develop and maintain a scalable contract database.
Sales Operations:
- Triage quoting inquires and provide contract support between Sales, Legal, PS, and InfoSec
- Partner with Sales Operations / Sales Enablement to maintain accurate documentation and guidance on quoting process / policies
- Assist in process improvements to support the Company’s renewal management strategy.
What You'll Need:
- 3+ years of Finance / Sales Operations experience
- Bachelor’s degree required with meaningful coursework in Accounting, Finance, Business, or Economics
- Experience with SalesForce, Zuora, or similar finance IT platforms
- Ability to work independently and efficiently under deadlines and handle unexpected, time-sensitive requests
- Excellent communication skills, collaborative and able to answer inquiries from customers and employees across all departments
- Sharp attention to detail and accuracy, and a dedicated work-ethic
- Strong critical thinking skills, innovative spirit, and creativity to design scalable processes