Manager, Enterprise Technical Support, Spectrum Enterprise

Sorry, this job was removed at 08:18 p.m. (CST) on Monday, Oct 28, 2024
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Austin, TX
1-3 Years Experience
Information Technology • Internet of Things • Mobile • On-Demand • Software
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
The Role

Do you want to use your technical expertise to troubleshoot and resolve network issues? You can do that. Ready to direct all daily aspects of an Enterprise Technical Support center while developing a team? As a Manager of Enterprise Technical Support at Spectrum Enterprise, you can do that.
provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
BE PART OF THE CONNECTION:
You manage a 24/7/365 Enterprise Technical Support (ETS) center and ensure timely issue resolutions. You continuously reassure clients through detailed communication during the resolution of escalations. You assemble and guide high-performing quality teams within an office environment.
HOW YOU CAN MAKE A DIFFERENCE:

  • Manage event and incident requests or changes and serve as the initial point of contact for all major issues.
  • Develop incident coordination policies and procedures for escalations, notifications and resolutions.
  • Communicate with internal engineering teams to provide or receive information regarding network event status.
  • Initiate testing scenarios to ensure continuity of operations and solidify disaster-preparedness across geographically dispersed support centers.
  • Monitor technicians and provide constructive feedback to ensure quality and consistency.
  • Coach and mentor teams to meet very aggressive MTTR and ticket-handling objectives.


What you bring to Spectrum Enterprise
Required qualifications:

  • Experience: Six or more years of network troubleshooting experience.
  • Education: Bachelor's degree in computer science, electrical engineering, a related field or equivalent experience.
  • Technical skills: Knowledge of IP networking fundamentals.
  • Skills: Project management and English communication skills.
  • Abilities: Proven history of multi-tasking and managing multiple initiatives.


Preferred qualifications:

  • Management experience in an operations center.
  • Industry-specific professional-level network certifications.
  • Knowledge of L2 and L3 VPNs, LAN, WAN, network operating systems, switching and routing architectures and VoIP switching platforms.
  • Expert in protocols, such as RIPv2, OSPF, OSPF-TE, IS-IS, IS-IS-TE, BGP, MPLS and SIP.
  • Familiar with HFC, DOCSIS, CMTs, CWDM, DWDM, SONET, T1, Ethernet and wireless technologies.


What you can enjoy every day:

  • Embracing diversity: Aculture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
  • Learning culture: Company support in obtaining technical certifications.
  • Dynamic growth: Paid training and clearly defined paths to advance within the company.
  • Total rewards:


Apply now, connect a friend to this opportunity or .
ESU500 2024-41890 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

What the Team is Saying

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The Company
Austin, TX
93,000 Employees
On-site Workplace
Year Founded: 1993

What We Do

Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together.
 
The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist.  We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.

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Typical time on-site: None
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