Manager, ServiceNow Development

Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. For more than 25 years, our development teams have created some of the most critically acclaimed and commercially successful entertainment experiences, captivating and engaging audiences around the world. We are incredibly proud of our ability to deliver consistently the highest-quality titles, as well as our colleagues who help to create our unique culture and work environment that is inclusive, diverse, and dynamic.

While our offices are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions. 

Take-Two Interactive is looking for an inspirational, dynamic, and charismatic ServiceNow Development Manager to lead a team of professionals focused on delivering exceptional ServiceNow solutions. This role dynamic leader will forge peer and business relationships and strive for continuous improvement in processes and team performance.

The ideal candidate thrives in a constantly evolving environment, demonstrating expert technical competence, strategic thinking, and a passion for innovation. They will oversee development activities, ensure platform health, manage technical debt responsibly, and embody Take-Two's core tenants in their approach to work.

• Lead and mentor a team of ServiceNow developers, ensuring high-quality and timely deliverables aligned with business needs.
• Oversee end-to-end development lifecycle on the ServiceNow platform—including requirements gathering, design, configuration, testing, deployment, and support.
• Drive creative solutions to complex problems while maintaining a focus on platform health, performance, and scalability.
• Act as an effective moderator when prioritizing tasks and managing expectations in a fast-paced environment.
• Evaluate emerging ServiceNow features and industry trends to recommend improvements and innovations.
• Promote a culture of agility, continuous learning, and proactive problem-solving within the team. Lead and manage a team of ServiceNow developers and administrators, including mentoring, performance reviews, and workload prioritization.
• Collaborate with business stakeholders, IT leaders, and process owners to translate requirements into technical solutions that align with platform best practices.
• Ensure platform governance, scalability, and performance through effective architecture and coding standards.
• Own and manage the ServiceNow roadmap, identifying new capabilities and driving continuous improvement.
• Establish and enforce development best practices, code reviews, and documentation standards.
• Coordinate with ServiceNow support and vendors to resolve platform-related issues or upgrades.
• Monitor and report on team performance, project milestones, and platform health.

• At least 1 year direct people management experience. 
• Advanced technical understanding of ServiceNow product suites, including ITSM, ITAM, Security Operations, HR Service Delivery, Sourcing and Procurement, and AppEngine.
• Success with end-to-end lifecycle of ServiceNow development projects, from planning and design to deployment and maintenance.
• Thorough grasp of scripting (JavaScript, REST APIs, etc.) and ServiceNow integrate-ability in a broader technology landscape.
• 7+ years in ServiceNow development, administration, and platform architecture.
• 5+ years of leading technical team(s).
• Excellent organization, presentation and conflict resolution skills, with a strong intuition for business.
• Bachelor’s degree or equivalent experience in Engineering, Computer Science, or IT-related field.
• ITIL and ServiceNow certifications (CSA, CAD, CIS, CMA, or CTA) preferred.

• Great Company Culture. Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Play Hard. Our employees bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.
• Benefits. Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
• Perks. Fitness allowance, employee discount programs, free games & events and stocked pantries.

Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process, and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Two’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a take2games.com email domain). If you need to report an issue or otherwise have questions, please contact [email protected] 

As an equal opportunity employer, Take-Two Interactive Software, Inc. (“Take-Two”) is committed to fostering and celebrating the diverse thoughts, cultures, and backgrounds of its talent, partners, and communities throughout its organization. Consistent with this commitment, Take-Two does not discriminate or retaliate against any employee or job applicant because of their race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, and genetic information (including family medical history), or on the basis of any other trait protected by applicable law. If you need to report a concern or have questions regarding Take-Two’s equal opportunity commitment, please contact [email protected]