WHAT IS COOL ABOUT THIS JOB

WP Engine powers amazing digital experiences on websites and applications built with WordPress. We are searching for a proven technical manager to lead our 24/7 systems operation center team. Our container-based infrastructure consists of thousands of servers running on multiple public cloud providers that host over 500,000 customer web sites, serving 4 billion requests every day, reaching 5% of the world's population. The ideal candidate will have a background in systems administration and monitoring and a history of successfully managing and growing technical teams.

THE DAY TO DAY

• Lead a global team of systems administrators that monitor and troubleshoot the infrastructure that powers 500,000 customer web sites
• Collaborate with Customer Support to diagnose and resolve technical issues that impact customers
• Partner with developers on the SRE team to improve monitoring, troubleshooting and deployment in the WP Engine farm
• Proactively address potential problems to prevent impact to customers
• Mentor employees to provide career growth within the R&D team
• Work with other R&D leaders to ensure that we provide an exceptional experience to our customers

YOUR EXPERTISE AND PASSION

• 3+ years in a technical management role
• Experience monitoring and troubleshooting in complex, large-scale public cloud deployments that included international data centers
• Extensive experience with installing, configuring and maintaining services such as DNS, Apache, NGINX, MySQL on Linux
• Experience with large scale monitoring solutions
• Demonstrated history of continuous learning and ability to stay current with technology trends
• Enviable track record of partnering with co-workers on Customer Support and Customer Success teams
• Ability to manage outages and customer escalations and communicate status to customers, co-workers and executives
• Proven experience building and managing a world-class, global team
• Great time management and prioritization skills
• Experience working with global teams
• Knowledge of Wordpress fundamentals

THE PERKS & BENEFITS

• Compensation (We offer market competitive salaries)
• Stock Options (Every employee is an owner in the company)
• Health Benefits (100% Paid Employee Medical, Dental, and Vision)
• 401(k) (Make the most of retirement)
• Life and Disability Insurance (100% Paid Life, STD, LTD and AD&D)
• Generous Vacation Time (Who doesn't like time off)
• Transportation (Downtown parking or commuter reimbursement)
• Lunch (Provided Monday – Thursday)
• Gym membership discount