Account Architect at Cision (formerly TrendKite)

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Cision is a leading global provider of software and services to communications and marketing professionals. Our flagship product, the Cision Communications Cloud, is an industry-leading comms platform that delivers best-in-class earned media monitoring and analytics, a comprehensive media and influencer contact database, newswire distribution, business results attribution capabilities, and much more.
 
Cision employs the brightest, most passionate folks in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.
Overview of role: 
As an Account Architect, you will work directly with Cision customers to ensure they receive value from their Cision solution. This is accomplished by partnering with the customer to enhance the relevance of their setup, assist with building dashboards, troubleshooting technical issues, and consulting on best practices.

Job Duties

  • Assist customers via phone, chat, and ticket process to resolve requests
  • Handle complex requests and escalations while meeting customer timelines
  • Configure customer accounts in searches and dashboards that drive valuable insight
  • Enable customer requested features in applicable platforms
  • Create and optimize customer requests and dashboard builds by using Boolean logic 
  • Partner with the Account Management and Onboarding teams to complete customer provisioning and platform support 
  • Provide customer training and demos on using Boolean logic and establishing best practices for overall customer success 
  • Create and edit process documentation to assist customers on set up and how-to questions 
  • Train team members on Boolean search builds 
  • Collaborate cross functionality to improve internal customer support processes 
  • Assist Account Managers with technical call requests 
  • Monitor customer engagement and provide feedback to Account Management team
  • Communicate and partner daily with global peers and leadership 
  • Maintain expert level product knowledge and continual learning 

Qualifications Include

  • Experience in a customer facing role enabling and troubleshooting requests 
  • Organized and able to prioritize important customer requests easily 
  • Self-starter and team player with the ability to work independently 
  • Working with regional partners, customers, and peers

Preferred Qualifications

  • 4 year degree from an accredited university 
  • Background in Marketing 
  • Experience with Boolean or other coding languages 

Why Cision?
Cision Ltd (NYSE: CISN) is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 5,000 employees with offices in 23 countries throughout the Americas, EMEA, and APAC. For more information about our products and services, visit www.cision.com and follow us on Twitter @Cision.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to building an environment where all employees are set up to thrive and reach their full potential. We believe diversity, equity and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge, the largest CEO-driven business commitment to advance diversity and inclusion within the workplace.
 
EEO/AA employer M/F/D/V, 41 CFR 60–1.4

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • ElasticsearchDatabases

Location

We are in the heart of Downtown Austin's burgeoning startup scene, directly across from the Capital Factory and a block away from Congress.

An Insider's view of Cision (formerly TrendKite)

What’s the vibe like in the office?

Several ingredients make the vibe here at Cision ATX amazing. I would say the environment is welcoming, ambitious, respectful, fun and energetic. And leadership truly listens and is open to change, especially if you have a strategy to back it up. I experienced all of these elements in my first week at Cision, but it remains consistent to this day.

Jamal

Senior Manager, Product Marketing

What kinds of technical challenges do you and your team face?

Our team faces all kinds of technical challenges. One challenge right now - our system ingests millions of articles per day. For each article we have to generate a metadata object which contains the author and a link to the article. But how do we link those to the new influencers? MLDS (Machine Learning/Data Science) magic!

Miriam

Software Developer

How does the company support your career growth?

There are many perks involved with being a part of Cision but professional development takes the cake! I appreciate the clear promotional paths laid out for sales reps and their respective managers which align with our overall goals in terms of generating opportunities and revenue. Certainly one of the best places to grow your sales career!

Suri

Sales Development Manager

What is your vision for the company?

To realize the full potential of the communications industry-- to drive a new era of development, growth, and productivity for all PR and Communications professionals. To put the power of Cision’s technology in the hands of our audience so that they can prove the value of their campaigns.

David

Head of Global Demand Gen

What are Cision (formerly TrendKite) Perks + Benefits

Culture
Volunteer in Local Community
Partners with Nonprofits
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Daily Stand Up
Team Owned Deliverables
Team Based Strategic Planning
Group Brainstorming Sessions
Pair programming
Open Office Floor Plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's Primary Function is Managing the Company's Diversity and Inclusion Initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match Charitable Contributions
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and Learns
Promote from Within

Additional Perks + Benefits

Fully Stocked Fridge and Pantry- Quality lunch foods and snacks to keep you fueled
Friday Bytes and Bites- Company updates and awesome trainings for you.
Paid Parking- Worth its weight in gold in downtown Austin.

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