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Associate Analyst (Social Media)

| Austin

Khoros is looking for an Associate Analyst to join our fast-growing Social Strategy Team. The Strategy Team's mission is to drive revenue growth and improve customer retention through strategic client engagements that showcase the platform's capabilities and help customers connect with the people they care about most.

The Associate Analyst will be primarily responsible for collecting and analyzing data gathered via social listening. This role will be managing social insights projects from beginning to end, spanning project kickoff, research design, analysis and report design. Familiarity with the development of Boolean queries and experience analyzing social data is a must.

The Associate Analyst will also be responsible for managing and executing analyses to evaluate social content performance, identify notable trends in the social landscape and uncover opportunities to improve social marketing performance This role will also assist with the development of research-backed social media marketing playbooks, establish channel-specific KPIs for measurement programs and execute paid social media optimization analyses. The ideal candidate has demonstrated experience creating and executing reports and optimizing social media campaigns on behalf of a brand or media company. Required qualities include a high level of comfort with data management (gathering, organizing and analyzing data) and ability to develop reports with a minimal guidance or oversight.

This role will report to a Senior Analyst and work closely with the sales and professional services teams to enable world-class social media measurement and reporting for Khoros customers.

Job Duties:

  • Collect, analyze and interpret organic social media data to generate reports that succinctly summarize social media campaign performance and relevant insights
  • Collect and analyze information from multiple social media/digital data sources, ensuring data is reliable and accurate, using technical expertise to identify trends and insights that align with and inform customers' business goals
  • Responsible for downloading and analyzing raw data sets and transforming them into visually appealing reports that provide insight and context as to what the numbers mean for the customer's daily operations as well as long-term strategy
  • Analyze trends and innovations in social media measurement models and tools
  • Facilitate and contribute to the development of new products delivered by Strategic Analytics Services at Khoros.

Minimum Requirements:

  • At least 3-5 years experience in communications, marketing, advertising, public relations or statistics.
  • Demonstrated experience in creating reports that transform raw social media data into a succinct, digestible and actionable reports for brands and/or agencies.
  • Experience using social listening tools to gather and analyze data to develop reports that address strategic marketing questions.
  • Passion for using data to solve complex challenges and an insatiable curiosity for understanding/explaining how social/digital media work.
  • Strong adaptability and ability to multi-task.
  • Excellent project management skills.
  • High level of proficiency in Microsoft PowerPoint and Excel.
  • Excellent attention to details and are highly organized.
  • Work efficiently, are dependable and have an entrepreneurial spirit.
  • Moderate travel will be required.

Minimum Requirements:

  • Experience with analytics tools or related programming languages (e.g. Tableau, R, Python, etc.) a plus.
  • Experience with statistical analysis software a plus (e.g., R, SAS, etc.).
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • MySQLDatabases

Location

6850 Austin Center Blvd., Ste 180, Austin, TX 78731

What are Khoros Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

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