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Community Consultant

| Austin

Job Description




Personify is the leading enterprise software and service solution that empowers the best mission-driven and member-focused organizations to succeed.


As Community Consultant, you will serve as a member of Personify’s Small World Community team. This role serves as advisor and thought leader for clients using the Small World Community platform. The Community Consultant helps our customers effectively deploy, operate and promote their online community so that it achieves their organization’s goals.


Principal Duties & Responsibilities


<!-- [if !supportLists]-->·      <!--[endif]-->Partner with clients to develop goals that prove the success, and value, of their community

<!-- [if !supportLists]-->·      <!--[endif]-->Recommend and implement strategy, marketing, messaging, social media, and community platform configurations based on these goals

<!-- [if !supportLists]-->·      <!--[endif]-->Deliver monthly and/or quarterly reports detailing community usage and momentum

<!-- [if !supportLists]-->·      <!--[endif]-->Coordinate with clients and 3rd party teams, lead status meetings with a high attention to detail, and clearly communicate action items

<!-- [if !supportLists]-->·      <!--[endif]-->Become an expert with our online community platform 

<!-- [if !supportLists]-->·      <!--[endif]-->Deliver skill-building remote training for both community management and our software

<!-- [if !supportLists]-->·      <!--[endif]-->Verify and prioritize reported client issues with our support team 

<!-- [if !supportLists]-->·      <!--[endif]-->Manage projects, project schedules, pace, input sessions, and milestones

<!-- [if !supportLists]-->·      <!--[endif]-->Assist with ongoing community engagement activities such as multi-channel and social media promotion, content editing and development, driving participation, and measuring results

<!-- [if !supportLists]-->·      <!--[endif]-->Identify opportunities for services and revenue-generating solutions to pass to our sales team




<!-- [if !supportLists]-->·     <!--[endif]-->Undergraduate degree required; MBA or graduate degree is a plus

<!-- [if !supportLists]-->·     <!--[endif]-->Minimum of 3 years’ experience in consulting, marketing, or community management roles

<!-- [if !supportLists]-->·     <!--[endif]-->Strong communication, grammar, and presentation skills (written and verbal)

<!-- [if !supportLists]-->·     <!--[endif]-->Exceptional time and priority management. A service-oriented and positive attitude

<!-- [if !supportLists]-->·     <!--[endif]-->Experience working with non-profits or associations is preferred

<!-- [if !supportLists]-->·     <!--[endif]-->Project management skills, including identifying risks, setting expectations, and delivering a solution on schedule

<!-- [if !supportLists]-->·     <!--[endif]-->Working knowledge of, or an eagerness to learn, basic image, HTML, and CSS editing

<!-- [if !supportLists]-->·     <!--[endif]-->Proven track record of data-driven performance measurement 

<!-- [if !supportLists]-->·     <!--[endif]-->Experience with SaaS community, social media, or CMS software preferred. 


<!-- [if !supportLists]-->·     <!--[endif]-->Ability to function as a Social Media or Digital Marketing guru. Must have a strong understanding of online marketing techniques, social media, online community, and collaboration solutions

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6500 River Place Blvd Bldg, Austin, TX 78703

What are Personify Perks + Benefits

Personify Benefits Overview

A career at Personify not only allows you to deepen your skill sets, but you’ll be positively impacting our nonprofit clients who work to make the world a better place. When you invest your best in Personify, the best is given back to you. Our corporate benefits and culture is one of the most progressive in the industry and encourages a work/life balance. Each team member is given the opportunity to truly be their best self while also deepening the connections with their team members around them every day.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

The spirit of Personify is driven by people who are excited to help our clients change the world every day. Alone, we can only achieve so much but together we support, challenge and encourage each other to deliver market-leading innovation for some of the most impactful 501(c) nonprofit organizations across the country.

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