Community Manager

| Austin
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NOTE: Candidates must be US citizens/Permanent Residents and located in NY, CA, WA or TX or be willing to relocate

Community Manager

Who Is AppSumo

AppSumo is the tech powerhouse you’ve probably never heard of. We’ve helped launch MailChimp, Evernote, and Dropbox (to name a few) — over 1,500 startups have come through our doors and become household names in software. (Learn more about us here!)

Our motto? The tools you need to run your business shouldn’t put you out of business. And we’re committed to bringing our community the absolute best deals on software. With thousands of successful product launches and over a million entrepreneurs served, we’re looking to take AppSumo to the next level. 

That’s where you, the Community Manager, come in.


About This Role

This job involves building out AppSumo’s first digital community for our customers (“Sumo-lings” as we like to call them). We want to engage in meaningful interactions with Sumo-lings and help them achieve their entrepreneurial goals through our products. If you love interacting with people and want a hand in creating and fostering a thriving new community, you’re exactly the kind of social leader we want to talk to!

On the day-to-day, you’ll be:

  • Serving as the voice of AppSumo to our partners and customers 
  • Working cross-functionally to develop the overall community strategy
  • Creating compelling content for our community: hype up our deals, offer valuable reminders, and provide links to our content library
  • Moderating and responding to comments on our deal pages
  • Navigating the unique needs of Sumo-lings by providing appropriate resources when questions are asked

This is a unique role that requires exceptional communication skills, a knack for community organization, and a passion for helping people. Our ideal candidate has:

  • A balanced personality that stays cool under pressure
  • The ability to build and maintain strong interpersonal relationships
  • The ability to get past the noise and solve negative threads by killing them with kindness
  • A creative way of using words to get a point across
  • The skills to drive quality conversations and engagement, through outreach efforts, content, and other means
  • An entrepreneurial mindset that uses a combination of creativity and scrappiness to build and moderate our platform 

In the first three months of this role, success means a significant reduction in support-related reviews and partner friction stemming from unmoderated deal page comments. 


Every company is unique, and we want to make sure we’re a good fit for you. Here’s the kind of teammate we’re looking for:

  • You’re resourceful and seek creative solutions when faced with obstacles
  • You get sh*t done — results > Powerpoints
  • You love to learn. If you geek out over tech and design after hours, you’ll fit right in
  • You don’t take yourself too seriously — save your blazer for your cousin’s wedding
  • You like to get your hands dirty — good leadership means rolling up your sleeves 


Pay & Benefits

We provide a competitive compensation and benefits package. Due to the coronavirus, our team is remaining remote through summer of 2021, and it is currently optional to go into our Austin office. 

When at the office, you’ll be equipped with a standing desk, a monitor, and any other tech you need to feel productive. Oh, and you can bring your dog to work. We love your dog :)

In addition, we offer a stocked fridge, any snacks you want, and (once we’re allowed outside again) two all-expenses paid company trips with the team to the local Sheraton — just kidding: last year, we went to an all-inclusive resort in Costa Rica; you can check it out here.

At AppSumo, we treat all of our teammates like adults and trust that when you have something to do, you’ll get it done. If you need to run an errand, hit the gym, or meet a friend for lunch, you’re encouraged to do so. You can work from home as often as you need to, and you’ll have unlimited vacation days to go on adventures. (Everyone says it, but we mean it: We expect you to take time for yourself.)

We’re committed to creating a diverse, supportive, and collaborative working environment — every person we bring onto the team helps cultivate a culture that we’re proud of.

Up for the challenge? Let’s do this :)


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Location

Our office is in a trendy area along E. 6th St, within walking distance of plenty of restaurants & bars. We’re also close to the train for commuters!

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