Community Manager at Procore Technologies (Remote)

Sorry, this job was removed at 5:18 a.m. (CST) on Wednesday, January 26, 2022
Find out who’s hiring remotely
See all Remote jobs
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Job Description

We’re looking for a Community Manager to join Procore’s Customer Marketing Team. In this role, you are responsible for the strategy, development, maintenance, and growth of Procore Community and Community Meetings, Procore’s user groups. You’ll directly manage a global community for the construction industry, nurturing a trusted space for product education, best practice, user collaboration and support, industry discussions, thought leadership, and proactive problem solving to drive loyalty, product adoption, retention, and expansion within the customer base. 

As the Community Manager, you will drive and execute the Procore Community strategy and roadmap, while collaborating closely with customer success, product, marketing, and sales to bring it to life. Use your blend of skills to identify opportunities and develop strong strategies to recruit, engage, and delight users within Procore Community, while identifying advocates and orchestrating internal collaboration to deliver exceptional value to our users. 

This position reports to the Director, Customer Marketing, and will be based in any of our U.S. or Canadian offices or work remotely from those regions. We’re looking for someone to join us immediately.

What you’ll do: 

  •  Define, execute and manage the strategy and roadmap for Procore Community and Community Meetings, Procore’s user groups.

  • Develop and execute strategies to recruit users to join the online community and drive active community participation and engagement including curating content, commenting on discussions, and moderating conversations to ensure members are deriving the full value of the community.

  • Manage and grow Community Meetings, Procore’s user groups, and associated online community “groups” within Community, while providing consultation and support to current Community Leaders.

  • Develop a measurement and reporting process to monitor and demonstrate the community’s value and business impact. Monitor KPIs for community initiatives to ensure efficiency while driving to success, and distribute meaningful reports that track and measure community sentiment and performance, optimizing as necessary to ensure success.

  • Cultivate relationships with internal customer-facing teams (e.g., sales, product, product marketing, customer success, support, digital marketing, corporate communications, social media teams, and customer advocacy) and identify strategies for embedding the community into cross-functional areas, including customer lifecycle marketing, beta programs/product feedback groups or other opportunities, and motivate cross-functional teams to become community contributors.

  • In partnership with customer advocacy, identify potential influencers and advocates from community activity and create scalable outreach to cultivate these individuals to participate in acts of advocacy.

  • Keep abreast of current trends in online communities to gain competitive insights and conduct periodic assessments of the current state of community activity to identify critical gaps in content and participation; develop a plan to address them to strategically innovate and improve the community

  • Develop a roadmap for technology requirements to support community development, including integrations with customer success and customer relationship tools. 

What we’re looking for: 

  • Bachelor’s degree preferred or equivalent work experience required

  • 5+ years of successful community management experience or 8+ years of relevant B2B marketing and/or direct experience working in a customer-facing role (e.g., customer marketing, field marketing, sales, customer support, customer success, account management) 

  • Fluent knowledge and experience with online community platforms like Salesforce Experience Cloud or other and community event platforms like Bevy or other.

  • Passionate about and understands the need and importance of building a community and has a willingness to go above and beyond to serve the community members

  • Strong interpersonal skills and adept at building relationships, leading and contributing to cross-functional teams 

  • Highly organized and able to monitor and report on trends, record and curate feedback, and compile data

  • Relevant construction industry experience a plus

Additional Information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.

Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore Austin is the second largest of our offices, occupying six floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

More Jobs at Procore Technologies

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Procore Technologies's full profileSee more Procore Technologies jobs