Community Moderator at BigCommerce

| Austin
Sorry, this job was removed at 5:01 a.m. (CST) on Friday, November 20, 2020
Find out who's hiring in Austin.
See all Marketing jobs in Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Community Moderator. The Community Moderator is part of BigCommerce’s mission to provide world class customer service to customers participating in the Dev Center Community. Your efforts will ensure the Dev Community is thriving with engaging, helpful discussions and complex developer support questions are getting answered with timely and thorough responses. You’ll be engaging online with our Strategic Business Development partners, external agency and tech partners and their developers, and Mid-Market merchant’s in-house developers. You will use your top notch tech skills and coding know-how to respond with creative solutions publicly and internally communicate potential issues or product gaps to our product and engineering team. You will achieve success as measured by increasing engagement and question resolution for the Dev Community user base.

What You’ll Do: 

  • Support the Dev Community on a daily basis by creatively and proactively assisting customers, developers, and partners with their technical and non-technical questions. 
  • Drive question resolution by providing responses, solutions, and selecting “best answers”
  • Prompt and participate in discussions that foster connections, relationships, and information sharing, both between members and with you, as a representative of BigCommerce.
  • Escalate issues and feedback raised in the Community as necessary to the Product Team, Developer Relations, Developer Documentation, PR, Legal, and Technical Support Management. 
  • Assist Design and Solution partners, Tech partners, and high-value clients with creating and troubleshooting custom API solutions as needed
  • Maintain strong working knowledge of released products and participate in pre-release activities, BETA programs, and ongoing improvement of products 
  • Maintain Community health by enforcing Community best practices and moderating violations of the Community Code of Conduct. 
  • Support the ongoing management of BigCommerce Developer Ideas by reviewing incoming ideas, removing duplicates, and closing submissions that do not meet our guidelines. 
  • Provide timely, reactive social media support on third-party development forums.
  • Use your knowledge of merchant, developer, and partner personalities and preferences to craft content as needed. 
  • Assist as needed with ongoing reporting of key metrics associated with the Community on an interval basis (daily/weekly/monthly/quarterly/annual). 

Who You Are:

  • 1+ years in-depth experience with the BigCommerce platform, with expert-level BigCommerce product knowledge
  • Exceptional troubleshooting, testing and debugging skills in multiple environments
  • Formal training or equivalent experience with JavaScript; expert-level HTML and CSS skills required 
  • Formal training or equivalent experience with at least one server-side scripting language, preferably PHP or Ruby
  • Strong understanding of BigCommerce API and Stencil theme framework; capable of performing, testing, and debugging requests
  • General understanding of code deployment and supporting tools like Github
  • Associate’s Degree or higher preferred
  • Passion for engaging with others in an online community and social media channels (Facebook, Twitter, Reddit…)
  • Must demonstrate excellent writing skills, including spelling, grammar, and English composition
  • Exceptional judgment and soft-skills required to represent BigCommerce online and communicate about sensitive issues
  • Familiarity with the business habits, personalities, and learning preferences of ecommerce merchants, partners, and developers required
  • Ability to proactively handle conflicts and deal with the range of personalities, maintaining a compassionate, empathetic, helpful attitude
This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities.

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.


Current BigCommerce Employees: Please use the internal job board to apply for openings


Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily stand up
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

More Jobs at BigCommerce26 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Data + Analytics
new
Austin
Data + Analytics
new
Austin
Developer
new
Austin
Marketing
new
Austin
Data + Analytics
new
Austin
Developer
new
Austin
Marketing
new
Remote
Marketing
new
Austin
HR + Recruiting
new
Austin
Sales
new
Austin
Finance
new
Austin
Marketing
new
Austin
Project Mgmt
new
Austin
Product
new
Austin
Operations
new
Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView BigCommerce's full profileSee more BigCommerce jobs