Community Strategist

| Austin

Are you passionate about online communities? Do you like data driven Strategy? Do you want to be the guru of all things that a software platform can do? As a Community Strategist, you will be responsible for providing best practices and tactical advice on the Khoros community platform helping customers realize business value.  As part of Khoros's proven deployment and consultancy methodology, the Community Strategist is a critical component to implementations and overall success of the Khoros community customer.

Responsibilities

  • Provide best practice consultancy on the various facets of our technology platform
  • Provide strategic Maturity Model based guidance
  • Work hand-in-hand with the customer's community managers and support their execution plans
  • Provide a 12-month roadmap for community implementation projects
  • Co-create best practice expertise with your peers based on your learnings with your customers
  • Deliver Strategic Workshops to align stakeholders on community value proposition and purpose
  • Deliver assessments and recommendations to existing customers


Requirements

  • 5+ years hands-on experience in social media (community, marketing, campaigns, social response, etc.)
  • 3+ years in consultancy with a proven track record
  • Extensive understanding of the Khoros product suite and best practices associated with it
  • Ability to establish credibility on the subject matter (be perceived as the subject matter expert and trusted advisor) with key customer stakeholders at all levels
  • Excellent presentation skills (ability to present to different audiences and bring the message across in a concise, articulated, compelling and professional manner)
  • Expertise in one of the following topics:
    • Web analytics
    • SEO
    • Social media monitoring/analysis
  • In depth experience in the day-to-day operation of social media initiatives, including administration, measurement, moderation and interaction with users, execution of promotion and/or events
  • Deep understanding of social and online metrics as well as basic statistical modeling
  • Excellent problem-solving skills paired with attention to detail
  • Strong command of the English language (written and spoken); Each additional language is a plus
  • Bachelor's degree
  • Willingness to travel (approx. 20%)
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

7300 Ranch Road 2222 , Austin, TX 78730-3204

An Insider's view of Khoros

What are some social events your company does?

Khoros Austin embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

Laura Whitefield

ATX Senior Executive Assistant & Cultural Specialist

How does the company support your career growth?

After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

Sidney Gomez

Sales Engineer

How has your career grown since starting at the company?

I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

Kristine Lim

Associate Sales Engineer

What are Khoros Perks + Benefits

Khoros Benefits Overview

Khoros offers a competitive benefits plan that empowers employees to make decisions that best benefit themselves and their families. By incorporating exceptional benefits with office-specific perks and a work-life balance, Khoros delivers an exceptional employee experience for its global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
We provide breakfast tacos on Tuesday with light breakfast items available everyday (yogurt, etc.). Employees get free lunch on Monday, Wednesday, Thursday and we have lunch drop available Tu and Fr.
Game Room
Our game room includes Ping Pong, Foosball.
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
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