Community Strategist at Khoros

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Overview
Are you passionate about online communities? Do you like data driven Strategy? Do you want to be the guru of all things that a software platform can do? As a Community Strategist, you will be responsible for providing best practices and tactical advice on the Khoros community platform helping customers realize business value. As part of Khoros's proven deployment and consultancy methodology, the Community Strategist is a critical component to implementations and overall success of the Khoros community customer.
Responsibilities
  • Provide best practice consultancy on the various facets of our Community technology platform and
  • Provide strategic Maturity Model and 4 Gears-based guidance
  • Work hand-in-hand with the customer's community managers and support their execution plans
  • Provide a 12-month roadmap for community implementation projects
  • Co-create best practice expertise with your peers based on your learnings with your customers
  • Deliver Strategic Workshops to align stakeholders on community value proposition and purpose
  • Deliver assessments and recommendations to existing customers

Qualifications
  • University degree
  • 1-2 years hands-on experience in social media (community, marketing, campaigns, social response, etc.). Owned Community Management experience is preferred.
  • Extensive understanding of the Khoros product suite is valuable.
  • Ability to establish credibility on the subject matter (be perceived as the subject matter expert and trusted advisor) with key customer stakeholders at all levels
  • Excellent presentation skills (ability to present to different audiences and bring the message across in a concise, articulated, compelling and professional manner)
  • Proven track record of 3+ years in consultancy
  • Awareness of personal limits. Not afraid of asking for other people's expertise, while retaining ownership of the problem at hand. Continuous learning.
  • Expertise in one of the following topics:

o Web analytics
o SEO
o Social media monitoring/analysis
  • In depth experience in the day-to-day operation of social media initiatives, including administration, measurement, moderation and interaction with users, execution of promotion and/or events
  • Deep understanding of social and online metrics as well as basic statistical modeling
  • Excellent problem solving skills
  • Attention to detail, accuracy
  • Strong command of the English language (written and spoken); Each additional language is a plus

This role is budgeted in the $65 - $75K base salary range. Salary will ultimately be based on a candidate's experience and external market factors.
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen

Location

Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

An Insider's view of Khoros

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. We live better thanks to our competitive benefits package and employee-first culture. Employees can take care of themselves, their families, and also lead a healthy work-life balance. This includes working-from-home, office, or hybrid, volunteering for their communities, and competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs. We recently earned a TrustRadius Tech Cares Award, highlighting our strong corporate social responsibility (CSR) efforts.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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