Customer Marketing Manager

| Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

This role has the opportunity to formulate in a collaborative and team-oriented manner, the holistic experience for the BigCommerce customer, with long-term visibility from on-boarding to ongoing product adoption and growth. 

This marketer is passionate about understanding our customers and committed to successfully driving customer engagement, retention, and growth to help meet company goals. This marketer is excited to create programs that scale and drive both merchant and BigCommerce growth. The position reports to the Director of Global Marketing. 

What you’ll do:

  • Develop and iterate on evergreen scalable, trigger based marketing programs that drive customer retention, feature adoption and revenue growth
  • Create and execute trigger based cross-sell marketing programs to meet or exceed partner solution revenue (PSR) targets
  • Be able to work cross-collaboratively with small business team, product marketing, business development and partner marketing teams 
  • Create and launch educational based marketing programs for customer base around products and solutions to nurture solution adoption 
  • Partner with cross-functional teams including content, product marketing, and design functions to create compelling assets across the entire customer lifecycle 
  • Execute and/or refine plans to support merchant needs, retention and merchant communication efforts - such as webinars and newsletter  
  • Partner with other customer marketing team members to plan customer marketing on a quarterly basis
  • Work with customer marketing team to create milestone-based triggers to celebrate our merchant’s success 
  • Works with the Brand Manager to ensure all efforts are on-brand, consistent in style, quality, and tone of voice
  • Work with counterpart in RevOps to establish performance monitoring and reporting to continuously measure customer marketing performance and communicate results 

Who you are:

  • Bachelor's degree, 5+ years experience required; preferred in B2B, SaaS technology marketing or customer success management
  • Experience engaging with customers, driving customer engagement, growth and/or advocacy 
  • Analytical skills to determine marketing effectiveness and ROI of programs
  • Ability to drive key business objectives with data-driven, fact-based insights that lead to well-informed strategic plans, quick decision making and impactful outcomes
  • Strong communication and writing skills
  • Must be able to manage multiple projects, tight deadlines, and shifting priorities with a positive, proactive attitude
  • Experience with Salesforce, Marketo, and Periscope

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.


Current BigCommerce Employees: Please use the internal job board to apply for openings

#LI-SB1

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

More Jobs at BigCommerce29 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Marketing
Operations
Product
Sales
Operations
new
Austin
Finance
new
Austin
Developer
new
Austin
Operations
new
Austin
Design + UX
new
Austin
Operations
new
Austin
Marketing
new
Austin
Marketing
new
Austin
Finance
new
Austin
Data + Analytics
new
Austin
Marketing
new
Austin
Operations
new
Austin
Sales
new
Austin
Finance
new
Austin
Product
new
Austin
Operations
new
Austin
Data + Analytics
new
Austin
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView BigCommerce's full profileSee more BigCommerce jobs