The database market is massive (the IDC estimates it to be $119B+ by 2025!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

The Corporate Communications team sustains MongoDB’s brand, reputation and influence across the world. We’re looking for enthusiastic internal and customer-facing communication professional to join the customer marketing function within our global communications team.

This person will report to the Director of Customer Evangelism and will be the glue that keeps the team together  - reflective, analytical, strong, strategic and able to keep all of the trains running on time.. You’ll be responsible for managing the technical aspects of the customer marketing programs systems including internal sales enablement pages on Highspot, our customer story database, the wiki page and our monthly reports. You will also publish customer stories in our CMS and ensure the continued success of the function by driving the strategic direction of the technical programs, serving as the one point of contact for global customer marketing activities and integrating all regional customer marketing efforts into our global communications campaign.

What You’ll Do

• Manage all technical aspects of key customer marketing systems (HighSpot, Customer Story Database, Jira, and new systems as we add them) 
• rack and generate reports on customer references, customer marketing activities, the stories we produce and the impact of our function
• Maintain and improve scalable processes that ensure best practices in customer marketing
• Create and maintain metrics reports on customer marketing activities and measure their effectiveness and business impact
• Analyze marketing and sales data to develop insights and make recommendations on areas for optimization
• Monitor and maintain data quality in the customer marketing database and on HighSpot
• Evaluate new technologies and add-on applications to improve and optimize customer marketing performance

Who You Are

• Customer obsessed
• Proven track record working in an operations role
• Data-driven but also wildly creative and able to craft solutions that provide greater transparency and reporting capabilities
• 4 plus years of experience in an operations role, preferably at a high-growth technology company
• Experience collaborating and working cross-functionally with similar roles in sales, partner, engineering, marketing, product, developer relations or HR orgs
• A consistent record of planning, executing and measuring successfully against defined goals
• Experience developing both internal and agency resources to accomplish the goals of the global customer program
• Strong analytical skills (including mastery of tools like excel) and experience with reporting and data analysis
• Technically capable, excellent communicator, and a desire to improve processes
• Proficient with tools like Salesforce, Jira, TechValidate, etc

This role can be based out of our Austin Office, New York City Office or remotely in North America

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.