Customer Success Specialist, Marketing Automation at Adobe

| Austin
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Job description

Customer Success Specialist – Marketo

The Challenge

Seeking a technically savvy and customer-centric contributor to join our team. This position will require a rare blend of product expertise, business strategy, and outstanding service to drive maximum platform value and adoption of solutions within our customer base. This team member will work with leading customers to develop and implement a cohesive approach to utilizing Marketo platform capabilities to achieve business results. The role includes driving adoption and value realization through delivering deep product expertise, technical advisory, standard methodologies, and product training to customers, as needed. The Customer Success Specialist should have strong digital marketing, marketing automation, and/or campaign management background with strong technical acumen, be highly customer-centric, forward-thinking, analytical, creative team-player who pays attention to detail.

The Role
  • Help customers realize value from the Marketo platform by providing deep product expertise, driving insights, and delivering programmatic recommendations
  • Support the development of strategic use cases, adoption roadmaps, and recommendations to drive Marketo platform use across a wide range of levels within customer organization, ranging from end-users to executives
  • Maintain audit processes and documentation to regularly assess client environments for efficient Marketo platform performance and make recommendations as needed
  • Support business reviews to senior decision makers and be perceived as a strategic, trusted advisor on Marketo's platform
  • Identify areas of opportunity for additional Adobe/Marketo products and services for the customer across platform features, professional services, training, etc.
  • Define clients’ Marketo platform enablement goals and contribute to the enablement strategy and execution
  • Advocate on behalf of our customers across the Marketo organization to ensure customer success
  • Contribute to continual improvement of Marketo platform value realization playbooks and adoption processes, and collect standard methodologies for re-use across Customer Success Specialist team and broader Adobe/Marketo organization
  • Optimally articulate the Marketo platform within the context of the Adobe Experience Cloud

Is this you?

  • Shown success with digital marketing, marketing automation, and/or campaign management solutions (Marketo, Adobe Campaign, Teradata, Pardot, Unica, Responsys, etc.)
  • Client services/solution consulting/technical consulting experience, preferably in digital marketing, marketing automation, or campaign management
  • Track record of successful value delivery and client relationship development; existing relationships across digital marketing ecosystem a plus
  • Highly organized and able to work collaboratively across a matrix organization to achieve results important to your customers (CSM, Sales, Product, Customer Support, and Customer)
  • Capable of balancing multiple ad hoc requests and rapid turnaround while meeting customer expectations
  • Ability to learn quickly, be phenomenal teammate, and manage change effectively
  • Excellent executive level communication skills (oral, written, presentation) with ability to explain technical concepts
  • Familiarity with Adobe Experience Cloud technologies a plus
  • BA/BS, advanced degree a plus
Technical Requirements:
  • Working knowledge of CRM systems commonly coordinated with the Marketo platform
  • Understanding of HTML, JavaScript, and REST/SOAP API’s strongly preferred
  • Understanding of data warehouses, relational database concepts and platforms
  • Experience with data schemas and the ability to discern relationships between data sources
  • Experience with Marketing Automation campaign deployment – external (email, nurture flows, events) and internal (lead scoring, opportunity lifecycle, sales alerts)

At Adobe, you will be immersed in an outstanding work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our outstanding Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blogand explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

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Technology we use

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Location

Situated in a beautiful, park-like setting and serving as the premier spot for shopping and dining, The Domain area offers the best of both worlds.

An Insider's view of Adobe

What are some social events your company does?

We take pride in our culture, and we have a variety of active employee organizations built into the fabric of our site. I personally lead the AdobeProud group for the Austin site, which is the local chapter of our global LGBTQ+ organization. We ensure there are chances all through the year to celebrate Pride, connect, and have fun.

Carissa

Sr Engineering Program Manager

What's the biggest problem your team is solving?

We are working on a greenfield project that is pushing each of us to learn numerous new systems and technologies Whether it's a new Cloud product, CI/CD system or Testing Framework, we tackle them head-on. Thankfully we have a team of brilliant people working together to build something amazing!

John

Software Developer Engineer in Test

How does the company support your career growth?

My Adobe journey began with little experience and lots of drive. I was recruited through the Adobe Digital University Program, and I attribute my success to being placed on inclusive teams where each member offered mentorship. Being supported has allowed my work product to exceed expectations and has been instrumental in my overall career growth.

Ursula Cedillo-Johnson

Customer Engineering Program Manager

What unique initiatives do you have that encourage innovation?

The unlimited access to Adobe's expansive suite of products, not restricted by role or level, is a key driver in employee creativity and innovation.

Salma Arabie

Talent Scout, Commerce

What are Adobe Perks + Benefits

Adobe Benefits Overview

Your happiness inside and outside our walls matters to us. That's why we offer comprehensive benefit plans that make your life easier.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for primary and non-primary caregivers.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Employees with five years at Adobe under their belt can take a four-week sabbatical. Ten-year veterans get a five-week sabbatical. And every five years after accrues a six-week sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Adobe offers employees professional development opportunities like annual individual budget for training, on-site training courses, and the ability to attend job related conferences and seminars.
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

The Austin office even offers free breakfast every Wednesday - and who doesn't love breakfast tacos? Also, we cover access to some of Austin's nearby gyms and workout studios!