Khoros
Khoros powers the digital customer experience for the world's leading brands.
Austin, TX
Remote

Digital Strategist

| Remote
Apply now
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Overview
Khoros Strategic Services is looking for passionate and innovative thinkers ready to bring the power of human connection into every interaction.
We are looking for a Digital Strategist to help manage and support some of our largest customers in the retail, tech and pharmaceutical spaces. This individual will be responsible for providing Khoros customers with specialized expertise and support for long-term social and digital strategies to meet their desired project goals and unlock all potential value. If being part of an electric and collaborative team is important to you then you've come to the right place.
This role is budgeted in the $63,000-71,000.00 base salary range. Salary will ultimately be based on a candidate's experience and external market factors.
#LI-REMOTE
Responsibilities
  • Operations
• Assist with resourcing for projects, understanding business implications to help determine staffing adjustments and hiring needs
• Lead scoping exercises, reviewing scopes and maintaining contract obligations on each project
  • Reporting and Strategy
• QA deliverables for strategic insights and actionable recommendations while considering long term implications
• Flagging product and API updates that may affect KPIs and process changes • Ensure that project teams understand the larger vision of the customer, delivering work that pushes boundaries to achieve goals
  • People Management
• Mentor junior members of the team to ensure strong career pathing and growth
• Foster innovation and creativity among team members and direct reports
• New Business Management
• Support discovery calls around new business opportunities alongside Strategic Services sales team
• Scope and develop proposals for new business opportunities
• Identify opportunities for new business based on client conversations
• Project Management
• Manage team dynamics to encourage a collaborative environment and provide motivation in day-to-day activities and responsibilities
• Display solid decision-making that provide clarity, focus, and actionable next steps for team members while removing ambiguity that may affect project outcomes and deliverables
  • Company Culture
• Actively contribute to a positive culture both at Khoros and within the Strategic Services team
• Embody a "one team" mentality that positively impacts the day-to-day of other team members across the organization
• Identify opportunities for cross-collaboration across the organization
• Product
• Maintain strong understanding of Khoros product capabilities and proactively identify opportunities for customer optimization and expansion
• Serve as liaison between Strategic Services and Product team to help inform and influence product roadmap by providing product enhancement
recommendations and requests alongside customer feedback
Qualifications
  • 5+ years of social media and digital marketing experience-agency or brand-side
  • A proven track record for creating and implementing integrated digital marketing strategies
  • An innovator and visionary with a way of working that inspires creativity
  • Ability to communicate effectively, aggregating information into an intuitive, easy to-understand flow (both oral and written)
  • Strong problem solving and troubleshooting skills coupled with superior critical thinking
See More
Apply now
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Where we are

Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen
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What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. We live better thanks to our competitive benefits package and employee-first culture. Employees can take care of themselves, their families, and also lead a healthy work-life balance. This includes working-from-home, office, or hybrid, volunteering for their communities, and competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs. We recently earned a TrustRadius Tech Cares Award, highlighting our strong corporate social responsibility (CSR) efforts.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Khoros

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

Khoros Careers In Austin
38

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Overview At Khoros, we provide a software platform that allows for almost endless possibilities in User Experience. As a User Experience (UX) Strategist, you are an expert in design thinking, customer-facing design, and executive-level consulting (including conducting discovery sessions and public speaking). You are also an excellent collaborator and have worked closely with Sales, Project Managers and Technical Leads on the requirements and

Staff Software Engineer

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Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for

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Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success.Khoros is seeking a Business Workforce Manager to add to our growing professional services team. The Business Workforce Manager plays a vital role on the operations team within Khoros Strategic Services, which governs all capacity planning, staffing & resourcing, hiring and

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Overview Khoros' Talent Team is growing! We are currently adding 2 new recruiters to help us discover and enable the next generation of Talent at Khoros. In this role you will play a pivotal role in building strong teams within a dynamic culture and growing organization. You will join a Recruiting team that's passionate and committed to providing exceptional candidate experiences - applying strategic, innovative recruitment strategies designed

Digital Marketing Specialist

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Overview Khoros is looking for a Digital Marketing Specialist to expand the brand's marketing capabilities related to an already robust digital offering. This position will report to the Manager of Marketing Operations and will collaborate with various teams within the company including, Demand Generation, Event Marketing, Sales, and Design on a regular basis. What You'll Do In this role, you will be responsible for planning, executing,

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Overview Job Summary: The Business Development team at Khoros is looking for a Partner Sales Manager to function as the sales lead between the Khoros new business sales organization, customer success organization and the external partners within the Khoros ecosystem. Success in this role will mean exceeding aggressive goals for ecosystem sourced new business opportunities, exceeding sales quotas on integration sku's as well as leveraging our

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Overview Khoros is seeking a strategic HR Business Partner (Talent Engagement Partner), to work alongside Khoros' leaders in crafting and delivering HR programs and activities to Khoros' global workforce. Consistently recognized as a Top Place to Work, Khoros enables some of the world's best brands to create customers for life through its industry-leading Online Community, Social Media Management and Messaging products. At Khoros, our passion

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Overview At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with companies like Samsung, HP, Sony and Visa. We are looking for a stellar Sales Development Representative to help attract enterprise customers to the

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Khoros
Remote
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Overview Khoros Strategic Services is looking for passionate and innovative thinkers ready to bring the power of human connection into every interaction. We are looking for a Digital Strategist to help manage and support some of our largest customers in the retail, tech and pharmaceutical spaces. This individual will be responsible for providing Khoros customers with specialized expertise and support for long-term social and digital strategies

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Khoros
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Khoros
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Khoros
Austin
11 months ago
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Part Time Associate Analyst

Khoros
Remote
1 year ago
Khoros is looking for a Part-Time Associate Analyst to join our fast-growing Social Strategy Team. The Strategy Team’s mission is to drive revenue growth and improve customer retention through strategic client engagements that showcase the platform’s capabilities and help customers connect with the people they care about most. The Associate Analyst will be primarily responsible for collecting and analyzing data gathered via social performance metrics and social listening. This role will be managing social insights projects from beginning to end, spanning project kickoff, research design, analysis and report design. Familiarity with the development of Boolean queries and experience analyzing social data is a must.