Digital Strategist at Khoros

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Overview
Khoros Strategic Services is looking for passionate and innovative thinkers ready to bring the power of human connection into every interaction.
We are looking for a Digital Strategist to help manage and support some of our largest customers in the retail, tech and pharmaceutical spaces. This individual will be responsible for providing Khoros customers with specialized expertise and support for long-term social and digital strategies to meet their desired project goals and unlock all potential value. If being part of an electric and collaborative team is important to you then you've come to the right place.
This role is budgeted in the $63,000-71,000.00 base salary range. Salary will ultimately be based on a candidate's experience and external market factors.
#LI-REMOTE
Responsibilities
  • Operations
• Assist with resourcing for projects, understanding business implications to help determine staffing adjustments and hiring needs
• Lead scoping exercises, reviewing scopes and maintaining contract obligations on each project
  • Reporting and Strategy
• QA deliverables for strategic insights and actionable recommendations while considering long term implications
• Flagging product and API updates that may affect KPIs and process changes • Ensure that project teams understand the larger vision of the customer, delivering work that pushes boundaries to achieve goals
  • People Management
• Mentor junior members of the team to ensure strong career pathing and growth
• Foster innovation and creativity among team members and direct reports
• New Business Management
• Support discovery calls around new business opportunities alongside Strategic Services sales team
• Scope and develop proposals for new business opportunities
• Identify opportunities for new business based on client conversations
• Project Management
• Manage team dynamics to encourage a collaborative environment and provide motivation in day-to-day activities and responsibilities
• Display solid decision-making that provide clarity, focus, and actionable next steps for team members while removing ambiguity that may affect project outcomes and deliverables
  • Company Culture
• Actively contribute to a positive culture both at Khoros and within the Strategic Services team
• Embody a "one team" mentality that positively impacts the day-to-day of other team members across the organization
• Identify opportunities for cross-collaboration across the organization
• Product
• Maintain strong understanding of Khoros product capabilities and proactively identify opportunities for customer optimization and expansion
• Serve as liaison between Strategic Services and Product team to help inform and influence product roadmap by providing product enhancement
recommendations and requests alongside customer feedback
Qualifications
  • 5+ years of social media and digital marketing experience-agency or brand-side
  • A proven track record for creating and implementing integrated digital marketing strategies
  • An innovator and visionary with a way of working that inspires creativity
  • Ability to communicate effectively, aggregating information into an intuitive, easy to-understand flow (both oral and written)
  • Strong problem solving and troubleshooting skills coupled with superior critical thinking
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen

Location

Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

An Insider's view of Khoros

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. We live better thanks to our competitive benefits package and employee-first culture. Employees can take care of themselves, their families, and also lead a healthy work-life balance. This includes working-from-home, office, or hybrid, volunteering for their communities, and competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs. We recently earned a TrustRadius Tech Cares Award, highlighting our strong corporate social responsibility (CSR) efforts.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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