Director, Public Relations and Communications

| Austin | Remote
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce is disrupting the ecommerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. The Director, PR and Corporate Communications will be responsible for leading the charge in raising BigCommerce’s awareness through storytelling for business, consumer and internal audiences. As a corporate spokesperson, you will be expected to not only refine the company narrative, but communicate that narrative in a compelling way that drives top-of-funnel interest. This role will be a high-impact leadership position that will collaborate closely and strategically with executive leaders across the company.

What You’ll Do:
  • Lead BigCommerce’s global communications strategy, partnering closely with regional management and functional teams globally to drive forward corporate brand awareness. 
  • Support expansion into new markets through thoughtful planning and execution that secures media interest, drives increased brand awareness and maintains consistent conversation in all local markets. 
  • Develop and implement strategies to communicate company news and information related to the company’s culture and mission, corporate milestones, and new product and partner initiatives to both internal and external audiences.
  • Oversee a customer reference and case study program, and work closely with the program manager to build customer advocacy and participation across relevant sales and marketing activities.
  • Lead media relations and corporate communications for all financial events, including quarterly earnings, investor days, annual report, disclosures and filings, and mergers and acquisitions. 
  • Grow the internal communications function at BigCommerce alongside our People Team, helping to effectively communicate and reinforce corporate strategy and updates through a dynamic and rapidly scaling organization.
  • Build, mentor and motivate a collaborative high-performing team of PR professionals and agencies.
Who You Are:
  • A demonstrated senior leader who has executed global communications plans in an organization with varied priorities; ideally 10+ years building and scaling international communications programs across technology/B2B, corporate and product.
  • You can articulate  fluency in financial and technical conversations, and have experience working at a public company. Technology/B2B software, and/or ecommerce experience is strongly preferred.
  • You are comfortable advising senior leadership and executives in messaging and communication strategies..
  • Your superpower is your ability to  handle multiple time-sensitive projects and thrive in a dynamic environment.
  • You have a track record of leading and executing a comprehensive strategic communications program on a global scale.
  • You are a skilled written and verbal communicator, who is comfortable writing and editing content, distilling complex narratives into compelling stories, and presenting to large groups of people both in person and over video conferencing tools. 
  • You are a natural relationship builder who is able to seamlessly toggle between strategic conversations with executives and tactical discussions with program managers, agency partners and direct reports.
  • You are a born leader and motivator with at least 5+ years as a people manager. 
  • You are an effective prioritizer who has strong time management skills, and can work on tight deadlines, adjust quickly to changing priorities, and balance short-term needs with long-term strategic initiatives. 
  • You consider yourself equal parts left- and right-brained. You are not scared of thinking creatively about programmatic activities, but still rely heavily on quantitative measurement to reinforce team accountability and inform decision-making.

Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
 
Current BigCommerce Employees: Please use the internal job board to apply for openings
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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