Email Retention Specialist

| Austin

Email Retention Specialist


Customer care is our passion here at LegalZoom. Our goal is to delight our customers, resolve questions, and always provide best-in-class customer care so each and every customer leaves with the same feeling about LegalZoom that we share as a company – it’s a great place. As an Email Specialist, you truly help lead this important task and build buzz about LegalZoom through positive customer interactions.

Our ideal candidate has a proven track record of being dependable, self-sufficient, and detail-oriented within a high-pressure, fast-paced environment. This is a great opportunity for those dynamic talents who can multi-task and can appreciate a fast paced environment.

What you’ll do:

  • Respond to customer inquiries, retention and subscriptions via email.
  • Meet monthly email and revenue quota.
  • Research and resolve questions.
  • Assist the department with all customer related initiatives.
  • Improve the quality of the customer interaction on a daily basis.
  • Help achieve companywide objectives while ensuring complete customer satisfaction in a “one contact” environment.
  • Manage time and company resources appropriately.
  • Performs other duties as assigned by Supervisor.
  • Chance to up sale
  • Potential to chat with customers.


  • Ability to multi-task.
  • High proficiency with MS Office.
  • Extreme attention to detail.
  • Excellent oral and written communication.
  •        Ability to stay focused amid constant interruptions.

LegalZoom is an Equal Opportunity Employer, dedicated to diversity.

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9900 Spectrum Dr, Austin, TX 78717

What are LegalZoom Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
Perks & Discounts
Company Outings

Additional Perks + Benefits

Benefits are an important part of your total rewards package here at LegalZoom. We offer a competitive and comprehensive benefits package with various choices for your and/or family members’ welfare needs. We provide these benefits not only to support you through important events in your life, but also to enhance your life outside work and help you prepare for the future.

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