Email Retention Specialist at LegalZoom
Email Retention Specialist
Customer care is our passion here at LegalZoom. Our goal is to delight our customers, resolve questions, and always provide best-in-class customer care so each and every customer leaves with the same feeling about LegalZoom that we share as a company – it’s a great place. As an Email Specialist, you truly help lead this important task and build buzz about LegalZoom through positive customer interactions.
Our ideal candidate has a proven track record of being dependable, self-sufficient, and detail-oriented within a high-pressure, fast-paced environment. This is a great opportunity for those dynamic talents who can multi-task and can appreciate a fast paced environment.
What you’ll do:
- Respond to customer inquiries, retention and subscriptions via email.
- Meet monthly email and revenue quota.
- Research and resolve questions.
- Assist the department with all customer related initiatives.
- Improve the quality of the customer interaction on a daily basis.
- Help achieve companywide objectives while ensuring complete customer satisfaction in a “one contact” environment.
- Manage time and company resources appropriately.
- Performs other duties as assigned by Supervisor.
- Chance to up sale
- Potential to chat with customers.
- Ability to multi-task.
- High proficiency with MS Office.
- Extreme attention to detail.
- Excellent oral and written communication.
- Ability to stay focused amid constant interruptions.
LegalZoom is an Equal Opportunity Employer, dedicated to diversity.