Internal Communications Manager

| Austin
RigUp is looking for a dynamic leader who can establish and scale an effective internal communications strategy across multiple offices and cities. In this role, you will develop standards of excellence for internal communications and create alignment among key stakeholders to ensure our messaging is clear, consistent, and inspiring. You will standardize our tops-down and bottoms-up communication strategy, ensuring that every team at every level has the information they need to do their job (aka. increase the signal-to-noise ratio).
We’re looking for someone with equal parts strategy and executional excellence - a big picture thinker who isn’t afraid to roll up their sleeves. As a strong writer, creative thinker and collaborator, you will work directly with senior leadership to serve as a thought partner on crafting internal communications that inspire and motivate the team to exceed expectations. You will also partner with cross-functional stakeholders to form a cohesive narrative on all internal communications, keeping our teams engaged and informed on the company vision, initiatives, and execution updates. Finally, you will create productive feedback loops across the company, and collaborate with RigUp leaders at all levels to promote open, two-way communication.

What You'll Be Doing

  • Creating company-wide internal communications strategy with the intention of preparing employees for change, mobilizing them to action, and exciting them about our company’s vision. 
  • Developing a comprehensive executive communication strategy.
  • Overseeing existing communications channels and developing consensus around future channels (eg. All Hands, Town Halls, company-wide emails, email distributions, etc)
  • Providing “air traffic control” and review for all communications within RigUp to avoid communication overload, including maintaining a communications calendar.
  • Leading a range of communication requests that support technology launches, ongoing operational activities, and urgent incident communications.
  • Establishing a review process for all communications and streamlining internal company-wide emails, memos, metrics updates, meetings to review metrics, etc.
  • Training internal stakeholders to write compelling, concise, and user friendly comms.
  • Overseeing efforts to obtain broad employee feedback to guide communications decisions.
  • Advising, editing and writing internal communications on behalf of leadership that are clear and consistent
  • Developing KPIs to measure the impact of internal communications.

What You Should Have

  • 7-10+ years of experience working in-house in internal/employee communications in various industries and disciplines, such as organizational, change, employer brand and social media management, crisis, and executive communications.
  • Demonstration of how thoughtful and creative communications strategies can impact employee behavior.
  • Proven track record of leading complex enterprise-wide and cross-functional internal communications programs and initiatives in a fast-paced environment.
  • Expert in communication and change management principles, strategy, practices, and tools
  • Amazing communicator—both written and oral—with a flair for storytelling.
  • Able to simplify messaging and influence teams and stakeholders at all levels.
  • Ability to multi-task across multiple concurrent projects, manage ambiguity, and be flexible in your approach.
  • Strong expertise and leadership skills, and aptitude to take informed, creative risks
  • Experience navigating a complex, fast-paced, ever-changing, matrixed organization
  • Strong sense of initiative and ability to work under pressure on multiple projects with tight deadlines
  • Confidence and poise to work closely with senior executives
  • Demonstrated ability to build strategies aligned with business goals and company culture
  • Outstanding ability to capture the executive's voice and elevate their content and presence
  • Ability to evaluate the impact and success of existing communication channels and identify/manage new channels (e.g. Intranet/Wiki, All Hands Meetings, Slack, weekly emails, etc.)

RigUp is a technology company that's building a platform to better support the energy workforce. Through the industry’s largest marketplace, we’re improving the lives of contractors and helping service providers and operators find the people who will get the job done. Headquartered in Austin, TX, and backed by a16z, Founder’s Fund, Quantum Energy Partners, and Silicon Valley Bank, we’ve raised $423.8 Million in funding to support our mission to change the way work is done in the energy field.
Our goal is to make RigUp an environment where any and all people feel welcome, respected, and free to be their authentic selves. We welcome applicants of all gender identities, sexual orientation, educational background, religion, ethnicities, veteran status, and citizenships. We’d love to learn what you can add to our team!

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks

Location

RigUp is located in downtown Austin right next to Lady Bird Lake. We're close to a ton of restaurants, coffee shops, bars, and trails along the water!

An Insider's view of RigUp

How does your team reward individual success?

We are rewarded with a promise. At the end of a season of ambiguity and strife, apart from any monetary or material items, we will always be able to say there was joy, encouragement, and meaning.

Quan

Customer Support Specialist

What's the biggest problem your team is solving?

One of the coolest things we’ve been working on has been parsing resumes to gather information about employment history and references so that our consultants don’t have to spend a ton of time filling out confusing forms. We hope to get quicker, more accurate data while making the platform easier to access and more useful for our consultants.

Zayne

Engineering Manager

How has your career grown since starting at the company?

RigUp has fostered my career growth by coupling my strengths and interests with the company’s needs. I’ve gotten the opportunity to fill a variety of different roles that I’ve gained an invaluable amount of experience from and that will increase my marketability down the road.

Leyna

Business Process Analyst

What is your vision for the company?

At RigUp, we're building the largest job marketplace in the energy industry by making it easier for contractors to find work and for companies to staff up by hiring ready, qualified workers. As CEO, I want to grow an organization that creates values in the world and ensures RigUp is an environment where our employees feel empowered to make decision

Xuan

CEO

What’s the vibe like in the office?

The energy at the RigUp office is contagious. We work on interesting problems and are truly making a difference in people's lives. Work is simply better when you love what you do!

Brittany

Talent Lead

What are RigUp Perks + Benefits

RigUp Benefits Overview

Competitive salary
Full health, dental, and vision coverage
Unlimited vacation
401(k) with 4% match
$2,000 annual vacation stipend starting on your 3rd anniversary
Regular off-site activities such as happy hours, team building events, intramural sports leagues, etc.
Catered breakfast, daily lunch stipend, and a fully stocked kitchen
75% tuition reimbursement on continuing education
Office in the heart of downtown Austin
Flexibility to work from home
Onsite gym

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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