Manager, Brand Reputation at Amherst
Open the door to your dream job and join #TeamMainStreet. With more than 22,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.
The Manager, Brand Reputation, is responsible for the overall strategic planning and execution of Amherst’s overall brand reputation. Along with working closely with internal partners to drive our online reputation management program, this position will collaborate with marketing and customer experience to develop our Voice of the Customer initiatives. Additionally, this position works closely with our internal business leaders to drive insights through our digital foot print to inform transactional feedback, to our contact centers, field technicians and beyond.
Lead the Brand Reputation Team, setting KPIs, driving strategy & overseeing team development and growth.
Manage online reputation program by owning the business relationship with our technology partners utilized for our review aggregation, VoC output, and social media customer care.
Partner with our internal customers to drive insight and initiatives through the collection of feedback from our reputational reviews and transactional customer satisfaction.
Work closely with business and HR stakeholders for VoE (Voice of Employee) feedback
Collaborate with internal partners to implement A/B testing on our digital footprints and support implementation of survey strategy to collect feedback through our customer journeys
Continuously seek out best practices in feedback design and technology and partner with our business leaders and product team to implement new processes or technology.
A high degree of initiative and the ability to manage multiple tasks, work under pressure, and meet deadlines as required
All other duties as assigned
Bachelor’s degree in Business, Marketing or similar field is required
3-5 years experience working in marketing, brand reputation, or customer experience
Customer obsessed with strong advocacy for customers
2-3 years experience in a leadership position
Strong project management skills
High aptitude for using technology and working with review aggregators, survey tools, VoC platforms, and CRMs like Salesforce
Highly flexible and able to work in a cross-functional, high-velocity office environment
Ability to balance multiple priorities and complete tasks on time
Our full-time employee benefits include:
- A competitive compensation package, annual bonus, 401k match
- Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
- Employer-paid benefits (medical, dental, vision, health savings account)
- Professional career development and reimbursement
- Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
- Backup childcare offered through Bright Horizons
- Relaxed casual environment with virtual office events
Main Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.