Marketing Compliance Associate at Self Financial

| Austin
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About the job

Description:

 

Self Financial, Inc. is a rapidly growing venture-backed financial services startup based in Austin, Texas dedicated to helping American consumers build credit and savings on their journey toward financial security.

 

There are about 100 million people in the US who have low credit scores or no access to credit, and whose needs are underserved by traditional financial services providers. Bad credit or no credit history can be barriers to renting an apartment or getting certain jobs, let alone buying a car or house. And if you can get a loan with a low credit score, you’re very likely to pay a lot more in interest over the life of that loan. Self, in partnership with its issuing banks, provides these consumers with tools to help them achieve their credit and savings goals on terms that work for them. We believe our high customer satisfaction ratings, including a 4.9 rating on the App Store from over 90,000 reviews, demonstrate our success. We also work in partnership with leading nonprofits focused on financial wellness, including Operation Hope and the Financial Health Network.

 

Our team is passionate about challenging the status quo of the credit industry by giving people accessible and affordable tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can most benefit from them.

 

We're looking for people who share a passion for our mission. At Self, we want to work with people who are driven to tackle challenges, bring unique perspectives, find solutions and help better serve underserved consumers. We recognize that it takes diverse people and personalities to make our products – and our company – truly great. We only seek the best.

 

About the Role:

 

We are seeking a Marketing Compliance Specialist to be responsible for Self’s marketing compliance and quality assurance operations, working under the Chief Compliance Officer and in consultation with the legal and marketing departments. This role will work closely with our issuing banks to ensure all marketing material and communications comply with applicable law and our and our issuing banks’ high standards. In addition to review of new material, the position will be responsible for ongoing monitoring of marketing channels for compliance. The marketing channels will include online and digital advertising and search, social media, TV and radio, direct-to-consumer, retail, web and mobile, marketing partnerships and affiliates. The ideal candidate will have the capability of ensuring the highest quality of compliance and consumer protection while also achieving constructive business solutions that enable the company to meet customer needs.

 

Responsibilities:

● Review and approval of all marketing material and communications to ensure compliance with applicable law and company and issuing bank standards

● Development, implementation and ongoing management of a marketing compliance monitoring and testing program

● Manage reported marketing compliance cases and ensure that case resolution timing meets SLA’s

● Communicate frequently with issuing banks and affiliates regarding content updates and compliance requirements

● Work directly with multiple internal teams (ex. Marketing, Engineering and Legal)

● Work with Legal and responsible business departments to address marketing and consumer protection-related consumer complaints

● Assist in ad-hoc projects and initiatives as needed

 

Requirements:

● BA/BS degree

● Minimum 4 years of regulatory compliance experience preferably in credit card, consumer finance, FinTech or government/regulatory fields.

● Strong knowledge of consumer protection and consumer financial services law and regulation, including the Truth in Lending Act (Regulation Z), Equal Credit Opportunity Act (Regulation B), Fair Credit Reporting Act, Fair Debt Collections Practices Act, Unfair Deceptive and Abusive Acts or Practices, Telephone Consumer Protection Act, Servicemembers Civil Relief Act (SCRA), Electronic Funds Transfer Act (Regulation E), Electronic Signatures in Global and National Commerce Act (ESIGN), and privacy

 

Benefits and Perks:

We have the compensation and benefits you expect. But, there's one thing that Self Financial can offer that many startups cannot: we can positively change the world, while making a profit. Over 64 million adults in the U.S. do not have a credit score because of a lack of credit history. Self is solving this problem with creative technology solutions and partnerships.

 

Our perks include:

● Competitive Pay

● Bonus Program

● Stock Options

● Self pays 100% of employee's monthly medical, dental and vision benefit costs and a portion of dependent insurance coverage

● Buy up options available, costs vary across benefit type CONFIDENTIAL For Self Lender Employees ONLY

● 401(k) Plan available to full-time employees to save for retirement

● Self pays 100% of Life/AD&D/Short-Term and Long-Term Disability insurance premium costs for all full-time employees

● Enjoy our flexible vacation policy

● Company paid education and training programs

● Free at-home workout through Sworkit and Gold's Gym memberships

● Plenty of snacks and drinks provided at the office

● Casual dress code

● Team building, happy hours and events (Online now, due to pandemic)

● Downtown Austin office space (Our offices are partially open)

● Remote work arrangements (due to the pandemic)

● Monthly $100 COVID stipend for full time employees through 12/2021

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • React NativeFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • SegmentAnalytics
    • BrazeAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • ContentfulCMS
    • MailChimpEmail

Location

Our company is in the heart of downtown Austin overlooking the world-famous sixth street district and the Texas State Capitol building.

An Insider's view of Self Financial

What’s the vibe like in the office?

We are constantly growing and facing new challenges, but everyone works well together. Our company events are always fun and a good way to get to know each other better. We are a very tight-knit group, and I wouldn't have it any other way!

Joanna

Customer Success Team Lead

What projects are you most excited about?

The best part about being at a company at this stage is being able to build data infrastructure and marketing programs from the ground up. I'm most excited to build out our entire retention marketing strategy to drive increased user engagement. We're utilizing a great growth automation system that allows us to do some really cool things.

Tim

Director of User Acquisition

How has your career grown since starting at the company?

Since joining Self, I've had the opportunity to develop my skills in both our frontend and backend repos. I've also learned a lot about working together with stakeholders to create new features or resolve bugs. I definitely feel like a stronger engineer having worked on this team and learning so much from my colleagues about maintainable code.

Kristin

Software Engineer

What is your vision for the company?

Most financial institutions cast aside those considered low-to-moderate income. We help people with fundamental aspects of financial health – building credit, using it wisely and saving money. My goal is to continue building a company of highly talented and collaborative people driven by a mission of helping people achieve financial stability.

Brett

Chief Marketing Officer

How do you collaborate with other teams in the company?

As a fast paced work environment, collaboration is key. It’s great to work with people who are willing to help each other out. If you have a question, it’s as easy as walking to their desk to ask!

Jorge

Compliance Manager

What are Self Financial Perks + Benefits

Self Financial Benefits Overview

We're located in downtown Austin with a direct view of the Capitol! Being in the heart of the action creates an exciting place to grow the company and make a huge impact for our customers.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Equity Incentive Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home full-time remote for specific positions.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
We offer relocation assistance to new employees.
Fitness Subsidies
We offer gym membership for employees.
Home Office Stipend for Remote Employees
Covid Stipend
Professional Development Benefits
Job Training & Conferences
Self offers employees professional development opportunities like an annual individual budget for training.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, leadership mentoring.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
We offer paid industry certifications for specific positions at Self.
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