Marketing Operations Manager at Khoros

| Austin
!Sorry, this job was removed at 12:39 p.m. (CST) on Tuesday, March 24, 2020

At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.

We are looking for a Marketing Operations Manager that will drive our marketing programs by improving the scalability, automation and integration of our systems and processes. This candidate will have expert knowledge of Marketo and experience implementing and reporting on campaigns and experience designing and implementing complex, technical digital processes.

The Khoros engagement platform comprises Online Community, Social Media Management and Messaging products for social customer service, social support and social media marketing teams to listen, respond and act on customer conversations – creating deep relationships and fostering brand loyalty and advocacy.

The best Fortune 1000 companies in the world trust Khoros to help them build closer, more personalized and trusted relationships with their customers. Some of our clients: HP, Samsung, and LiveNation (to name a few). We are a Vista Equity Partners portfolio company, growing fast and adding new products to our platform organically and inorganically.

 

Some Responsibilities include:

  • Manage various systems in the marketing stack, including operations, integrations, documentation, and optimization.
  • Act as the guardian of the marketing database, improve data quality, hygiene, and standardization
  • Build out and maintain Marketing Operations best practices for the lead lifecycle, attribution/reporting, lead scoring, lead routing, and campaign management.
  • Work with content marketing and demand generation to build, operate, and optimize marketing programs.
  • Work with the senior leadership to segment the prospect database and optimize our account-based marketing
  • Own the evolution & integrity of the marketing tech stack.
  • Remove manual processes and steps to make the team work efficiently
  • Document the structure of our systems and lead the training and on-boarding for new team members
  • Mentor younger team members on marketing operations processes

 

Minimum Requirements:

  • 3+ years in a Marketing Operations role focused on building automated nurture programs OR
  • 5+ years in a Demand Generation role focused on email marketing and omni-channel go to market campaigns
  • Experience implementing successful ABM programs
  • Experience managing large tech stacks based on Salesforce, Marketo, and DOMO

 

Nice to Haves:

  • Bachelor's degree in marketing, statistics, economics, computer science, mathematics or other relevant disciplines
  • Marketo expert certified OR 3+ years working with Marketo in an administrative capacity

 

 

#LI-AG1

 

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    Technology we use

    • Engineering
      • JavaLanguages
      • JavascriptLanguages
      • HTMLLanguages
      • CSSLanguages
      • ReactLibraries
      • ReduxLibraries
      • MySQLDatabases
      • RedisDatabases

    Location

    7300 Ranch Road 2222 , Austin, TX 78730-3204

    An Insider's view of Khoros

    What are some social events your company does?

    Khoros Austin embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

    Laura Whitefield

    ATX Senior Executive Assistant & Cultural Specialist

    How does the company support your career growth?

    After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

    Sidney Gomez

    Sales Engineer

    How has your career grown since starting at the company?

    I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

    Kristine Lim

    Associate Sales Engineer

    What are Khoros Perks + Benefits

    Khoros Benefits Overview

    Khoros offers a competitive benefits plan that empowers employees to make decisions that best benefit themselves and their families. By incorporating exceptional benefits with office-specific perks and a work-life balance, Khoros delivers an exceptional employee experience for its global team.

    Culture
    Volunteer in Local Community
    Partners with Nonprofits
    Friends Outside of Work
    Eat Lunch Together
    Intracompany Committees
    Daily Stand Up
    Open Door Policy
    Team Owned Deliverables
    Team Based Strategic Planning
    Group Brainstorming Sessions
    Pair programming
    Open Office Floor Plan
    Diversity
    Dedicated Diversity/Inclusion Staff
    Unconscious Bias Training
    Diversity Manifesto
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Pet Insurance
    Wellness Programs
    Onsite Gym
    Team Workouts
    Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
    Retirement & Stock Options Benefits
    401(K)
    401(K) Matching
    Company Equity
    Performance Bonus
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Remote Work Program
    Family Medical Leave
    Return-to-Work Program Post Parental Leave
    Company Sponsored Family Events
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    Paid Volunteer Time
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Beer on Tap
    Casual Dress
    Commuter Benefits
    Company Outings
    Free Daily Meals
    Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
    Game Room
    Our game room includes Ping Pong, Foosball.
    Stocked Kitchen
    Some Meals Provided
    Happy Hours
    Parking
    Relocation Assistance
    Fitness Subsidies
    $50/month offered for employee wellness
    Professional Development Benefits
    Job Training & Conferences
    Diversity Program
    Lunch and Learns
    Cross Functional Training Encouraged
    Promote from Within
    Time Allotted for Learning
    Online Course Subscriptions Available
    Customized development tracks
    Paid Industry Certifications
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