Khoros
Khoros powers the digital customer experience for the world's leading brands.
Austin, TX

Marketing Programs Manager at Khoros

| Austin
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We are looking for a Marketing Programs Manager on the Demand Generation team at Khoros. We are responsible for generating quality leads by creating and placing marketing messages in a diverse mix of channels to stand out amongst the noise and clutter in the customer experience software space. This is a dynamic, highly trending space where brands are looking for help on how to attract, retain and earn their customer's loyalty. That's our mission at Khoros and what we help our customers do -- create customers for life.

This person is responsible for the strategy, alignment, and execution of Khoros campaigns to drive pipeline and revenue. This role must have a head for business and grasp the technical bits with the ability to ladder it up to a bigger story with a creative idea. The ideal candidate is a strategic marketer with a creative mind, exhibiting agility as learnings surface.

This role requires a team leader who is comfortable working cross-functionally and juggling multiple priorities (and determining the business impact to help prioritize them!). This person will be responsible for building integrated marketing programs in partnership with product marketing, marketing operations, and creative designers. This person must have a good understanding of the technology space. 

This position will report to the Head of Demand Generation.

Job Duties:

  • Overall campaign strategy in partnership with Marketing leadership.
  • Definition and creation of the marketing mix per program, in partnership with the channel owners.
  • Working with Product Marketing to define the scope, audience, and positioning of each program.
  • Partnering with Product and Content teams to create thoughtful, compelling content and experiences for prospects and customers.
  • Collaborating with the design and digital marketing teams to develop and roll out coordinated programs across social, display, email and search.
  • Managing the program calendar and keep projects running in coordination and on schedule.
  • Working with Marketing operations to align channels, automate processes and drive program efficiencies.
  • Partnering with Account Executives and SDR's to execute lead engagement tactics.
  • Tracking and reporting campaign progress through Salesforce, Marketo and Domo.
  • Analyzing campaign results and optimizing with messaging changes, new tools, vendors or tactics.
  • Sourcing, negotiating and managing relationships and contracts with outside partners.

Minimum Requirements: 

  • At least 4-6 years of experience in a marketing role, managing others}
  • Hands on experience building and managing successful marketing programs leveraging digital, email, social, direct mail and in-person experiences.
  • Proven track record of being held to and achieving revenue goals.
  • Experience in a specific Demand Generation role, or developing and executing an account-based strategy is a plus.
  • Strong attention to detail, organization skills, and ability to prioritize projects.
  • Solid understanding and knowledge of campaign architecture and the ability to work cross-functionally.
  • An understanding of building programs that drive net new leads in and nurture them through the funnel.
  • Exceptional verbal and written communication skills.
  • An outgoing personality and a determined, positive and proactive attitude - a thinker and a doer who can lead and rally people.
  • B.A. or B.S. (or higher degree) is required.

 

Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.

At Khoros we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history.

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Where we are

Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen
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What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. That’s why we offer comprehensive benefits, so they can take care of themselves, their families, and also lead a healthy work-life balance. This includes competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Khoros

What are some social events your company does?

Khoros embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences (mixology contests, candle making, mindfulness classes), quarterly volunteer opportunities, and partnerships with local nonprofits.

Laura Whitefield

Senior Executive Assistant & Cultural Specialist

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

What makes someone successful on your team?

Heart. It's rare to work in a culture that values who you really are, but it can also be a lot to ask if you're not used to it. Team members who can let their walls down and make their work personal truly thrive in our environment.

Jenn Longbine

Director of Talent Acquisition and Experience

Khoros Careers In Austin
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