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Part-Time Spanish Regional Community Moderator, Contract (Remote)

| Austin

Spredfast + Lithium is seeking Regional Community Moderator to support our customer's global social care initiatives in Spanish. Moderators will serve as the reactive voice of a large brand on social, monitoring and engaging with community members in Spanish to provide a consistent and positive brand experience online. Moderators will maintain a pulse of their online communities' needs and feedback, reporting on customer insights through qualitative and quantitative analysis.

Candidates must be fluent in English and Spanish, and must be well nuanced in the culture, language and trends for the respective country. The position is remote but preferred candidate locations are noted below. Regional community moderators will work anywhere from 6-15 hours a week depending on the language and level of activity. The moderation work needs to be performed during the peak times for their country of focus and hours are typically split evenly across the day to ensure even daily coverage.

Ideal candidates will not only have a deep understanding of social networks, technology, and trends in the region, but will be confident, creative, and effective in engaging a social audience. They will be master multitaskers, communicators, and constantly strive for flawless execution. They will take ownership in their projects and communities while also working collaboratively with a global team to develop social response strategies that meet and exceed our customers' business objectives. 

If you are interested in applying, please submit which language and country of focus you are applying for in your cover letter and resume.

The following languages and country assignments are available:

  1. Spanish – Mexico (preferred location: Austin)

What you'll be doing:

  • Monitor and manage customers' brands across all major social networks and actively mine social conversations for relevant information and opportunities to engage
  • Answer social inquiries competently and efficiently to educate, inform, and engage our audience
  • Ability to empathize with the community you are managing and balance customer realities, coordinating with internal teams as needed to resolve sensitive issues and provide great brand experiences in short amounts of time
  • At times, manage high levels of inbound conversations, constantly identifying workflow best practices and efficiencies that scale

What you'll need to be successful:

  • Previous community moderation, transcreation, customer service and/or social media management experience is preferred, ideally 1-3 years 
  • Strong familiarity with key social platforms including Facebook, Twitter, and Instagram
  • This role is ideal for someone that demonstrates passion for social business and wants to gain valuable experience in the social and digital marketing space
  • Ability to rapidly assess, analyze, and escalate sensitive issues to their team for resolution 
  • Demonstrates initiative and independence, is consistent and dependable; is also flexible and willing to go the extra mile to help a teammate, customer, or community member
  • Excellent project management and organization skills; ability to manage multiple projects and prioritize based on fluctuating customer needs 
  • Excellent editing and proofreading skills; ability to think critically about content in context of brand messaging, goals, and voice
  • Occasional evening and weekend coverage may be required
  • Flexibility in schedule is required and additional moderation hours may be requested

Why you should join our team:

  • An incredible work environment – fun, casual, and fast-paced.
  • Health, dental, vision, disability, and 401K benefits.
  • Flexible paid time off.
  • Unlimited snacks and drinks.
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    6850 Austin Center Blvd., Ste 180, Austin, TX 78731

    What are Khoros Perks + Benefits

    Volunteer in local community
    Partners with Nonprofits
    Friends outside of work
    Eat lunch together
    Intracompany committees
    Daily stand up
    Open door policy
    Team owned deliverables
    Team based strategic planning
    Group brainstorming sessions
    Pair programming
    Open office floor plan
    Dedicated Diversity/Inclusion Staff
    Someone's primary function is managing the company’s diversity and inclusion initiatives
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Pet Insurance
    Wellness Programs
    Onsite Gym
    Team workouts
    Retirement & Stock Options Benefits
    401(K) Matching
    Performance Bonus
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Remote Work Program
    Family Medical Leave
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    Paid Volunteer Time
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Beer on Tap
    Casual Dress
    Commuter Benefits
    Company Outings
    Free Daily Meals
    Game Room
    Stocked Kitchen
    Some Meals Provided
    Happy Hours
    Fitness Subsidies
    Professional Development Benefits
    Job Training & Conferences
    Diversity Program
    Promote from within
    Online course subscriptions available
    Customized development tracks

    Additional Perks + Benefits

    We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

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