Product Marketing Manager

| Austin
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

BigCommerce, named a 2020 "Best Place to Work" in Austin, is looking for a Product Marketing Manager. Under the direction of the Sr. Manager, Product Marketing, the Product Marketing Manager will drive adoption of our products, drive cross-functional efforts to launch new products and drive market share, and influence product and business development decisions to meet the needs of our customers.  The ideal candidate is an excellent communicator and time manager with experience in an ecommerce and/or SaaS startup environment.

What You’ll Do:
  • Serve as a key expert on the ecommerce customers, building an understanding of their needs and the purchase decision process
  • Monitor and document technology trends, ecosystem developments, and competitive moves that influence customer needs
  • Edit, write, and produce compelling messaging and positioning for internal and external audiences, to be used across multiple touch points, including our website, PR / comms, and sales
  • Be a go-to-market expert: work with the marketing team (including PR, comms, partner, acquisition, and customer engagement) to develop messaging for cross-channel campaigns to drive successful adoption of the platform and the features associated with the platform, and ultimately drive up revenue and NPS
  • Use your understanding of the competition and ecosystem, coupled with an understanding of our product, to influence product and business development decisions
  • Demonstrate skill at preparing business cases and gaining cross-functional alignment in order to help build and grow new products / services that help BigCommerce dominate the ecommerce industry. Prior experience in a strategic function would be a plus here, but also requires an aptitude in diving into project management and execution as well
Who You Are:
  • 5+ years of related experience, ideally 2+ years of business-to-business product marketing experience
  • Direct experience in the ecommerce space, either as an entrepreneur, an e-commerce manager within a retailer, or a vendor to online retailers is a big plus
  • Bachelor’s degree in business, economics, information systems or related field preferred
  • Proficiency in Microsoft Office / Google Apps (Gmail, Docs, Spreadsheets, Presentations)
  • Experience in related e-commerce categories (e.g. shipping, payments, web design) and the corresponding customer needs is a plus
  • Strategic Thinker - Comfortable absorbing information from many external and internal sources and distilling it into actionable insights and recommendations for the business
  • Technically Savvy - You pick up on technical things quickly, enjoy learning new skills, and are comfortable collaborating with and influencing product management and engineering teams
  • Comfortable Around Higher Management - You deal comfortably with all levels of leadership, including executives, can present without undue tension and nervousness, and can determine the best way to get things done with them by talking their language and responding to their needs.
  • Composed - You know how to remain collected in a fast-paced, high pressure, dynamic environment and carry out responsibilities with minimal direction.
  • Customer Focused - You have a passion for solving real customer needs with technology and talking to them directly as well as through empathetic marketing messaging
  • Personable - You are seen as positive, energetic, and exude a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members. 
  • Driven - You manage projects on time in an ever-changing environment and steadfastly push yourself.
  • Ethical - You believe in our mission, share our values and understand that it’s not just about what you get done, but also how you do it.

Diversity & Inclusion at BigCommerce

We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.


Current BigCommerce Employees: Please use the internal job board to apply for openings

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

Location

Our HQ is set amongst trees and nature trails in the beautiful hills of Austin. We also have a location downtown at 211 E 7th St Suite 500, 78701.

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

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