About Dealerware:

Dealerware is modern fleet management for the modern retailer. We are proud to be one of the hottest software companies in the automotive sector. By combining a modern-approach with fresh design thinking, Dealerware’s industry-leading SaaS platform enables best-in-class fleet management and mobility for top automotive dealerships and manufacturers. Three years ago, we burst onto the scene with a promise to reduce costs and elevate the customer experience at automotive dealerships. Today, we’re experiencing 100% YOY growth and are positioned to truly change the way the world hits the road. Across the automotive ecosystem, there’s hundreds of billions of dollars at stake. And we’re right in the swell of it.

Dealerware currently manages fleets for 28 automotive brands and 10 of the top 10 dealer groups in the country. With a recent expansion into international markets, our growth trajectory continues to be within the top 1% of SaaS businesses.

Dealerware is seeking a Salesforce System Administrator to assist our growing Operations Team. This role will report into the Director of Business Operations. You will support Ops’ initiatives to empower end-users to get the most out of our tech stack. Working expertise around Salesforce is essential for this position.

The ideal candidate will have a strong passion for data and detail, along with a natural talent for customer service. You are a people person and a technologist with an insatiable thirst for learning. You will document, help improve, and deploy changes including, but not limited to building reports, sales territories, lead management and overall data integrity.

Responsibilities:

• Point person for end-user day-to-day Salesforce and other connected systems related questions and troubleshooting
• Work closely with Sales, Marketing and Management to drive efficient Sales and Marketing programs
• Proactively identify Salesforce and other improvement initiatives
• Create and maintain documentation on application user workflows and assist in training materials
• Be prepared to wear multiple hats balancing urgent/important business needs
• Execute data hygiene projects such as merging duplicate records, ensuring complete account attributions, etc
• Deliver timely, accurate, and actionable business intelligence to the field and management team, demonstrating Sales and Marketing efficacy
• Identify gaps and recommend areas for improvement within current & future processes

Ideal Experience:

• 3-5 years of Salesforce (SFDC) administration experience
• In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through the use of Flow, Process Builder, and/or integration with external systems
• Ability to think through and develop a process end-to-end based on business requirements and automate key components to reduce manual workload
• Familiarity with Outreach, Clari & Workato
• Strong reporting background using standard reporting tools including standard SFDC reporting functionality
• Experience re-engineering and updating an existing SFDC process and/or configuration to provide solutions for reporting, workflows and enhanced functions
• Detail oriented with strong written and interpersonal skills
• Proven ability to utilize SFDC as a sales analysis tool
• Proficient-to-advanced experience using Excel and/or Google Sheets to manipulate data
• Strong problem-solving skills and keen understanding of datasets and enterprise software applications
• SFDC Administrator certification preferred

Must-haves:

• Minimum 3 years of experience administering Salesforce
• Understanding of CRM principles, sales pipeline management, sales operations best practices
• Extreme high attention to detail
• Passion for data integrity, always finding ways to improve data quality and insights
• Impeccable customer service, strong ability to work with cross-functional teams at all levels
• Team-first mentality
• Excellent written and verbal communication skills
• Quick learner who thrives in a dynamic and fast-paced collaborative environment
• Direct experience working with/in B2B SaaS Sales, Sales Operations, and Marketing a plus

Dealerware Offers you:

• Competitive base salary with bonus incentive eligibility
• Full benefits (medical, dental, vision, 401K) + FREE telehealth (includes therapy visits)
• Training for all employees provided in Udemy
• Tuition Reimbursement and continuing education
• Unlimited paid vacation policy
• 100% remote work (during COVID). Hybrid model anticipated post-COVID (can be largely remote)
• Modern office and a dynamic team in downtown Austin with free parking
• Friendly, small company environment with a progressive culture and somewhat flexible hours
• Backed by Audi, a 111-year-old automotive industry leader
• Semi-flat organizational structure that ensures your influence on products we build
• Discounts on Silvercar rentals and participation in an Audi Lease Program

IND 123

Dealerware is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Dealerware's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.

*We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.