Senior Content Marketing Manager at Khoros

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Overview
Khoros is looking for a seni or content marketing manager to help build and deliver on our content marketing strategy. The ideal candidate is a gifted writer and editor who follows industry trends and who understands the B2B customer journey. Developing and promoting content that maps to business objectives and builds demand in the market is key for success in this role; this person is a nimble strategist who cares about metrics and has a track record of crafting stories that create and accelerate sales opportunities. Brand voice and reputation efforts are championed through a variety of deliverables including technical whitepapers, blog posts, emails, paid media and landing pages. We're looking for a strong mix of strategist, editor, and writer who can conceptualize big ideas and translate them into multi-dimensional content maintained in a consistent brand voice.
Reporting to the Director of Brand, the right candidate feels just as comfortable collaborating on content strategy for websites and pieces of content as they will researching, writing, and editing a long-form whitepaper. Our ideal candidate also possesses stellar project management skills and a positive get-it-done attitude to work most successfully with our cross-functional teams. You'll strive to author custom branded content and continue to evangelize our brand voice, to set our content - and therefore our company - apart.
Responsibilities
  • Develop and execute against the content strategy for Khoros and related editorial calendar
  • Oversee all moving pieces of content from ideation, to production, to distribution
  • Partner with designers, freelancers, and external stakeholders on content production
  • Support development and communication of content marketing strategy as it relates to business goals and Demand Gen Programs
  • Serve as editor-in-chief of marketing and communication materials, advising on voice and story - department- and business-wide as needed
  • Lead and/or contribute to content strategy, UX + wireframe exercises, and copywriting efforts for website projects as they arise
  • Contribute to the definition and maintenance of the Khoros brand voice
  • Develop creative content and campaign materials for maximum use across channels - from long-form whitepapers to short-form blog posts and collateral, and everything in between
  • Identify thought leadership stories and generate content that supports specific brand positioning and campaign efforts
  • Lead content project management efforts to make sure the execution of content is delivered in a timely fashion
  • Manage the content repository to ensure ease of access and maximum use of materials by the company
  • Collaborate closely with the marketing communications, revenue marketing, and creative teams to ensure the production of materials and that content is effectively delivered to the market through appropriate channels
  • Regularly assess and prioritize the enhancement, editing, and potential reformatting of existing content
  • Collaborate with other Marketers to define project scope (Demand Gen, Product Marketing, Digital Ops and Design teams.)
  • Partner with our external agencies for work on SEO and organic channel optimization
  • Consistently measure, track, and report on the performance of content and use those insights to drive future content planning decisions

Qualifications
  • 7-10 years of work experience in marketing, journalism, or communications, ideally working for a technology company or agency
  • Excellent writing, editing, storytelling, collaboration and brainstorming skills
  • Experience working with various digital storytelling formats and can demonstrate the ability to take complex topics and communicate them effectively (text, video, podcast, slideshows, email)
  • Exemplary editing and proofreading skills, with knowledge of AP style
  • Prior experience working with integrated marketing and creative campaigns preferred
  • People management experience a plus
  • Stellar research skills and the ability to familiarize yourself with new topics and industries quickly
  • Excellent project management skills and attention to detail
  • Big idea person with the ability to both lead creative ideation and translate ideas into marketing content and materials - you're equal parts thinker and "doer"
  • Strategic thinker with a passion for digital customer engagement, digital marketing, and brand development

The role is budgeted between $120K - $140K base salary range with a 15% Bonus. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications. Your actual pay will be based on your skills and experience - talk with your TA to learn more.
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • KubernetesLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM
    • OutreachEmail
    • MarketoLead Gen

Location

Khoros’ headquarters is in Northwest Austin. For the safety of our employees and communities, we’re working remotely during COVID-19.

An Insider's view of Khoros

What does your typical day look like?

My day starts with a quick check of Slack for anything urgent. Daily meetings include selecting new vendors, working on implementations, supporting the business with projects, or having 1x1s. I try to block time for focused project work, daily walks, and lunch away from my desk. In between, I'll catch up on our social Slack channels!

Deb de Freitas

Director, Business Systems

How do your team's ideas influence the company's direction?

It’s our mission to internally plug Strategic Services into every team throughout Khoros. We’re super-users of the product, so we provide input and feedback. We interact with customers daily, so we convey what they’re asking for, and we want to facilitate collaboration to make an even stronger “One Khoros.”

Spike Jones

General Manager, Khoros Strategic Services

What are Khoros Perks + Benefits

Khoros Benefits Overview

Our employees are the heart of Khoros. We live better thanks to our competitive benefits package and employee-first culture. Employees can take care of themselves, their families, and also lead a healthy work-life balance. This includes working-from-home, office, or hybrid, volunteering for their communities, and competitive health & life insurance plans, in addition to wellness benefits and programs. Each Khoros office also features location-specific perks, such as commuter benefits, catered lunches, and recreational clubs. We recently earned a TrustRadius Tech Cares Award, highlighting our strong corporate social responsibility (CSR) efforts.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Khoros provides Austin employees with free lunch on Monday, Wednesday and Friday and breakfast on Tuesday and Thursday.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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