Senior Director, Internal Communications & Change Management at W2O Group

| Austin
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Recently named Best Place to Work by MM&M, The Holmes Report, PR News, PRWeek, and AdAge, W2O is an integrated marketing and communications firm powered by analytics and specializing in healthcare.

We are seeking an amazing Senior Director, Internal Communications & Change Management to join the firm. The Senior Director will report directly to the Global Head of Employee Engagement and Corporate Communications and work closely with Human Resources leaders to drive internal communications across W2O.

In this central role, you will build, develop, juggle and execute a wide range of communications and create change initiatives that strengthen staff knowledge, understanding, and confidence related to the firm’s strategy, investments, decisions, development and operations. This role will be responsible for understanding best practices in internal communications and adapting them for W2O’s unique culture and growth. Understanding of various technologies and infrastructure needed for internal communications required.

The Senior Director will have previous experience as a seasoned communication leader within a professional services firm focused on internal and / or external communication, community management and employer branding, and change management experience. Ideally, you will have experience in health care/life sciences / health tech / digital transformation and communications.  The candidate must be a champion of a diverse and inclusive workplace, advocating for efforts that enhance the environment for all. At minimum, the Sr. Director must have an interest in this fast-growing healthcare space. Experience and understanding of the role CSR plays in engaging the workforce a plus.  

All W2O employees are working remote for the rest of 2020; once the offices re-open, this position can be in the New York City, Chicago, Austin, Boston, or San Francisco office.  


  • Internal Communications: Lead enterprise wide internal communications, including Human Resources, Talent Acquisition, Systems, Technology, Facilities and Finance. Partner with marketing and operational leadership to support key business objectives with strategic communication plans. Identify the right communication channels to ensure messages reach employees in the most effective, appropriate and timely way. Lead enterprise development of intranet and other channels, measuring effectiveness and evolving for growth.
  • Change Management: Deliver solutions that inform, excite, engage and ultimately drive organizational change initiatives that deliver business results. Responsible for supporting leadership changes, system implementations, restructures, culture alignment, M&A activities, and more.
  • Employer Brand Management & Social Media – Partner closely with Marketing, Human Resources, Talent Acquisition and Organizational Growth to achieve growth and scale goals by establishing W2O Group as an employer of choice for both internal and external talent. Responsible for monitoring, flagging and when necessary, responding to employment-related social media channels as appropriate.

Knowledge and Critical Skills/Expertise/Experience:

  • Minimum 8 years of experience working/leading in a communications function.
  • Bachelor’s degree in Communications, Marketing, or related field.
  • Proficiency in internal communications, experience with Workplace Community by Facebook a plus.
  • Excellent written and verbal communication and presentation skills; strong interpersonal and listening skills with proven collaboration capabilities.
  • Proven experience working collaboratively with senior executives.
  • Ability to translate key strategic business initiatives into messages and change management plans that resonate.
  • Proven ability to think ahead, engage proactively and take initiative.
  • Comfortable – and successful – working in a fast-paced, fluid environment.
  • Willingness to roll-up sleeves and get the job done, no matter how big or small.
  • Ability to find creative ways to engage and inspire.
  • Highly organized, mindful of deadlines, able to multi-task and work under limited supervision.
  • Competency with Microsoft Office, particularly PowerPoint.

W2O Group offers a comprehensive benefit program and perks, including unlimited and flexible PTO, expanded paid leave for new parents and the Your 4th Trimester™ program that helps new parents transition back to work, and a five-week sabbatical program.  Other perks include Income Protection, Retirement plans/401(k) match, and self-phone savings plans.  Learn more about our great benefits and perks at:

W2O Group is an Equal Opportunity Employer. We foster an environment that embraces diversity. We are stronger with a wider range of opinions, strengths, and backgrounds to achieve our goals.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • HadoopFrameworks
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    • CassandraDatabases
    • HiveDatabases
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We're located in East Austin, an area flourishing with new, unique businesses. We're neighbors with dozens of restaurants, food trucks and bars.

An Insider's view of W2O Group

What’s the vibe like in the office?

With Covid 19, W2O has fully embraced the work from home culture. We connect with each other daily, but most importantly we are treated as professionals, and we are all given the freedom to do our best work. If anything, this drives all of us. Empowered is not just a buzz word here at W2O, it's how we are all treated and it's who we are!



How does the company support your career growth?

One of our core values at W2O is "Make it Happen." This has been true to our culture since Day 1. W2O has a wonderfully entrepreneurial spirit - especially in Austin. As employees, we are always encouraged to chart our own path to better the business and ourselves. There's no template for career growth here. Just passion, grit and a good attitude!


Senior Account Director

How do your team's ideas influence the company's direction?

The technology team at W2O drives digital transformation for our customers, as our business evolves from a traditional professional services firm into a technology provider. This puts the team in the enviable position of being able to strongly guide the direction of the organization toward a new frontier in our industry.


Chief Technology Officer

What are W2O Group Perks + Benefits

W2O Group Benefits Overview

W2O has some of the best benefits in the industry - comprehensive and complete!

Volunteer in local community
W2O encourages giving back and supports employees in all our offices.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
W2O provides employees with a 401(k) matching plan managed by [provider]. We match 50% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
There is an Annual Performance Bonus, paid out in March
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 5 weeks of parental leave for the primary caretaker. Acme Co. also provides 5 weeks of leave for the secondary caretaker.
Flexible Work Schedule
W2O provides employees with a flexible work schedule that includes the ability to work from Home when needed.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Eligible employees get 30 days of paid sabbatical after their first 5 years of working at the company.
Paid Holidays
Paid Sick Days
Employees receive 10 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Happy Hours
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
$200 per year provided for Staff Employees to spend on a Healthy product or activity.
Professional Development Benefits
Job Training & Conferences
W2O offers employees professional development opportunities like Onsite training courses and the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
W2O hosts lunch and learn meetings.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.
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