Senior Manager, Marketing Communications

| Austin | Remote
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The Senior Manager of Marketing Communications develops and implements programs to communicate the company’s business objectives, culture, and values. As the Senior Manager of Marketing Communications will lead the corporate communications and set strategy for public relations and social media, shape internal and external messaging, and execute innovative brand awareness programs that positions Q2 as a leader in digital transformation for banking and lending space.

This person will be responsible for managing a small team of PR and Social Media professionals and developing and executing on the strategic communications plan and strategy, along with a compelling narrative that drives earned media coverage, increases the company's public profile in the financial services and fintech industries, and establishes key Q2 leaders as industry thought leaders. The ideal candidate will be a strong storyteller that knows what will resonate and connect with multiple audiences to build Q2’s brand awareness and affinity.

By partnering with executive management, Marketing, Investor Relations, Sales, People, and other teams, you will plan, develop, implement, and evaluate a broad range of corporate and marketing communications across multiple external channels, while making sure our messages are shaped for tone and audience. 

The ideal candidate has a strong executive presence, exceptional project management and organizational skills, exceptional creative process discipline, outstanding written and oral communication skills, and the ability to lead and inspire cross-functional teams. This person will also have experience with creative design, content marketing, editing, and executive communications.

  • Previous experience within the financial services industry or enterprise software/technology (SaaS) industries are preferred. This position will report to the VP of Marketing Communications.

RESPONSIBILITIES:

  • Develop and execute strategic communications plans and strategies· Demonstrate subject matter expertise on public relations and media relations strategies
  • Maintain a speaker’s bureau for thought leadership engagements at industry events
  • Develop and execute a comprehensive industry awards program
  • Serve as a liaison between third-party PR firm and Q2
  • Manage the PR and Social Media team
  • Storytelling - package creative concepts and present them to stakeholders in a persuasive, articulate, and compelling way
  • Create content and prepare executive briefing materials/talking points for presentations, speaking engagements, media interviews, etc.
  • Research and advise on technical solutions and tools to drive efficiency around communications
  • Build and maintain Marketing Communications objectives and key results
  • Build and maintain external communications calendar and reports
  • Manage multiple work streams, programs and campaigns with varying timelines and complexity
  • Make decisions in a changing environment and anticipate future needs

EXPERIENCE AND KNOWLEDGE:

  • Typically requires a Bachelor’s degree in Marketing, Communications, Business, or related degree and a minimum of 10 years of related experience; or an advanced degree with 6+ years of experience; or equivalent relevant work experience.
  • Financial services or digital channel is preferred – and demonstrated track record of success
  • 2-5 years in a leadership role; managing and developing employees
  • Outstanding written, oral, interpersonal, and presentation skills
  • Strong media relations skills and expertise
  • Critical thinking/problem solving mindset
  • Strong project management and organizational skills
  • Results-focused and action-oriented; does not require heavy oversight or direction
  • Adaptable and versatile; comfortable with ambiguity and a changing environment
  • Ability to positively influence team members and decisions
  • Ability to influence and engage direct and indirect reports and peers
  • Comfortable partnering with all levels of the organization and able to influence senior leaders
  • Ability to measure and track external communications success metrics (i.e. Share of Voice, Media Coverage Reports, etc.)

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Technology we use

  • Engineering
  • Product
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    • JavaLanguages
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    • jQueryLibraries
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    • ConfluenceManagement
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Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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