Social Media Community Manager
About Main Street Hub:
Main Street Hub is the marketing platform for local businesses. Utilizing our proprietary technology, we integrate social media, customer reviews, and email marketing to help local businesses get more customers and keep them coming back, while saving them valuable time.
Backed by leading investors, Main Street Hub was founded in 2010 and has more than 600 team members in Austin, Texas. We serve 10,000 local business customers across the country and have published more than 10 million messages on social media and review sites on their behalf.
Main Street Hub has been named one of the fastest growing private companies in the U.S. by Inc. Magazine, one of the Best Places to Work in Austin by the Austin Business Journal, and a Top Workplace by the Austin American-Statesman.
For more information about Main Street Hub visit our site: http://www.mainstreethub.com and stay in touch Facebook, Twitter, and Instagram. For tips, tricks, and insights on the latest trends in social media marketing for small businesses, visit our blog.
As a Community Manager on the team, you would be the voice for our local business customers located throughout the country -- crafting original content and posting it across social media. We work to connect local businesses with their customers as well as new potential customers online, and protect and enhance their online reputation by managing customer reviews on platforms like Yelp, Google, and TripAdvisor. As a company, our mission is to help local businesses and their customers discover one another.
- Create original written and visual content for a wide-ranging portfolio of local businesses located throughout the country -- this means everything from restaurants, bars, and nightlife to boutiques and auto repair.
- Use independent judgment combined with the identity of the customer to highlight the customer’s brand and voice with end consumers.
- Engage and connect with online audiences, fans, and consumers on Facebook, Twitter, Google, Yelp, and TripAdvisor.
- Collaborate with teammates across departments, implement customer feedback, innovate on strategies, and help develop best practices.
- Utilize a critical eye for your own work to ensure clean, high-quality content that supports customer brand focus.
- Use discretion to act on customer’s feedback and social marketing trends to increase customer’s exposure.
- Confidently balance daily and weekly deadlines with department initiatives, utilizing multiple tools.
- Take on any other responsibilities that may arise in a fast-moving, startup environment.
- Excellent writing and communications skills (sentence structure, grammar, varied vocabulary, spelling, style, strong typing speed with high accuracy, and attention to detail).
- A creative mindset that shows through your work.
- Customer-first attitude and the ability to adapt your writing voice to various audiences.
- Be able to use independent judgement to improve a customer’s marketing potential.
- Passion for helping local businesses.
- Deadline-driven and detail-oriented attitude and aptitude.
- Personal ambition to embrace challenges and go the extra mile.
- Enthusiasm for working in a fast-paced, high-growth environment.
- Familiarity with major social media platforms. You can easily translate messages on different platforms to reach different audiences.
- You’re a self-starter. You get a thrill from checking things off of your to-do list.
- Writing engaging content is second nature to you.
- Familiarity with basic design principles and lightweight visual design tools.
- Bachelor's degree in communication, business, or related discipline.
- Mission-driven, values-based culture.
- 15 days paid time off, plus company holidays.
- 100% paid medical, dental, and vision option.
- Paid parental leave.
- Fun, casual, urban office environment.