Social Media Manager at Hippo Insurance

| Austin
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Role: Social Media Manager

Location: Austin, Texas

Reports to: Director of Customer Support

Hippo is modernizing the $100B home insurance industry by putting customers at the center of everything we do, from the coverage we offer to the customer service we provide. Hippo’s true ambition lies in helping people protect their homes to begin with by leveraging technology and data to help find small issues before they become big headaches. Because, at the end of the day, the best home insurance policy is the one you never have to use.  

Hippo treats its team members with the same level of dedication and care as we do our customers. Our CEO, Assaf Wand, views this company as an opportunity to care for one another like a family, which is why we’re fortunate to provide all of our Hippos with:

  • Healthy Hippos Benefits- 100% employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly). 
  • Flexible Paid Time Off - Time off to care for yourself and your family to rest and recharge.
  • Little Hippos Program- We reimburse our team members up to $25k for adoption costs and up to $50k for infertility treatments. Plus, we offer 12 weeks parental leave for primary caregivers and 6 weeks for secondary caregivers. 
  • Hippo Meals & Snacks- We cater lunch in our office 3 times a week and we provide all the snacks & drinks our Hippos can handle daily. 
  • Hippo Habitat- Our beautiful, historic offices are located in downtown Austin at the corner of 6th & Congress. 

About This Role

We’re looking for a new teammate who is passionate about marketing, customer experience and communication with the amazing ability to think creatively and strategically to identify and resolve issues. This role will be primarily focused on marketing support for our customer service channels including social media and online customer communications. We’re truly looking for someone who can lead the voice of Hippo to our online community and incredible customers. 

You will write and create content that will give homeowners and our customers valuable insights. This role will develop and execute - leading customer case study programs, editorial calendars, and support materials based on direct customer needs. 

About You 

You’re self-motivated, thrive in a fast-paced environment, and love working with a close-knit group. Ideally, you’ve had to sell insurance or have homeowner’s insurance experience in the past (don’t worry, we’re willing to train). You love telling a good story to customers and co-workers alike. You are known among your friend group for your one-line zingers, empathy and driven nature. You’re a natural liaison between multiple business functions in order to drive our goals forward. 

Responsibilities

  • Create and publish relevant, original, high-quality content (for all social media channels)
  • Manage or oversee all social media customer interactions including Facebook, Twitter and LinkedIn.
  • Identify and improve organizational development aspects that would build on content needed (i.e. recognition and rewards for participation in the company’s marketing and online reviews)
  • Select and leverage the right tools to manage content
  • Integrate social content with other marketing channels and customer support (SEO, content marketing, email, print and digital marketing)
  • Support the launch of product features and market expansions with social media campaigns to new and existing users
  • Leverage personalization to deliver the right message to the right person at the right time based on their persona, preferences and behavior
  • Work cross-functionally with product, design and engineering on creating marketing materials and landing pages to connect the marketing content to our product user experience
  • Partner with marketing team to refine external messaging based on customer experience insights 
  • Partner with internal and external partners to develop complementary visuals and videos for internal and external use

Requirements

  • Bachelor’s degree in Marketing, Communications, English or similar
  • Excellent written and verbal communication skills
  • Extensive experience producing organic social media marketing campaigns that drive traffic/leads 
  • Strong project management experience
  • Incredibly skilled at customer and partner communications
  • Ability to multitask and prioritize effectively
  • Accountability and resourcefulness
  • Meticulous attention to detail and organization
  • So analytical, you can find diamonds in the rough while others are still searching
  • Have a strong bias for getting stuff done quickly and with high quality
  • Able to put the customer first, in all strategies, plans and campaigns
  • Experience with B2C marketing
  • 5+  years of experience in social media, and/or customer support

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • BigQueryDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

We are in the heart of downtown, with offices in the historic Scarbrough and Littlefield Buildings. We provide our team with parking nearby!

An Insider's view of Hippo Insurance

What’s the vibe like in the office?

At Hippo we love to have fun. Our daily lives consist of helping customers, wearing many hats, but also lots of laughs, cake and events.

Brianna

People Operations Associate

What are Hippo Insurance Perks + Benefits

Hippo Insurance Benefits Overview

Hippo's benefit's and perks can't be beat, here are a few:
-Healthy Hippos Benefits- 100% Employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly).
-Flexible Paid Time Off
-Little Hippos Program- We reimburse our team members up to $25k for adoption costs and up to $50k for -infertility treatments. Plus, we offer 12 weeks parental leave for primary caregivers and 6 weeks for secondary caregivers.
-Hippo Meals & Snacks- We cater lunch in our office 3 times a week and we provide all the snacks & drinks our Hippos can handle daily.
-Hippo Habitat- Our beautiful, historic offices are located in downtown Austin at the corner of 6th & Congress.

Culture
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Acme's health insurance policy covers up to 100% of out of pocket expenses.
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Hippo offers stock options through its employee profit sharing program, including vesting over a four-year period.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Family Medical Leave
Adoption Assistance
We reimburse up to 25000 for eligible adoption expenses and 12 weeks of paid leave.
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Acme Co. hosts company outings Quarterly.
Free Daily Meals
Stocked Kitchen
We provide all the snacks & drinks our Hippos can handle daily.
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Paid on-site garage parking.
Recreational Clubs
Fitness Subsidies
Hippo subsidizes a Gold's gym membership so that our employees only pay $7/month.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Hippo treats its team members with the same level of dedication and care as we do our customers. Our CEO, Assaf Wand, views this company as an opportunity to care for one another like a family, which is why we’re fortunate to provide all of our Hippos with amazing benefits & perks.

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