Social Media Strategist

| Austin

Khoros is seeking a social media Strategist to add to our growing professional services team. The mission of a Strategist is to provide Khoros customers with specialized expertise and support to unlock the most value possible from their social programs and the Khoros platform.
For this specific role, the ideal candidate is a mix of team lead, project manager, social care expert, and analyst who can counsel Khoros customers on best practices, social media thought leadership and can map a path to success that aligns with business and communications goals and objectives. The successful candidate embraces a fast-paced work environment and is interested in supporting customers from a wide-range of industries. A deep understanding of social media and major networks is key, as is a sense of curiosity and a "can-do" attitude. The social strategist will be a manager and mentor to team members; proactively identifying ways to improve themselves and the team around them. This social media strategist will report to the director of strategy and work closely with sales, professional services, and creative teams.

What you'll be doing:

  • Effectively manage account teams and advise customers on a day-to-day level while keeping an eye on long-term vision for goals and growth.
  • Provide strategic counsel to customers on best practices for organic and paid social programs across all major networks.
  • Provide insights from social conversations for relevant insights and opportunities to engage.
  • Schedule staffing resources to ensure consistent coverage on accounts.
  • Answer customer inquiries competently and efficiently, coordinating with internal teams when necessary.
  • Guide analysts and strategists with the coaching necessary to plan, forecast, and report on social media marketing and care programs. Manage outcomes against a set of defined business goals and KPIs.
  • Review and analyze paid and organic content for optimization and strategic opportunities to improve.
  • Manage and mentor associate strategists and social media coordinators by facilitating opportunities to grow and accomplish professional goals.

What you'll need to be successful:

  • Bachelor's degree and 5-7 years in the social media space or equivalent combination of experience, education, and training.
  • Candidates ideally have former agency or big brand experience.
  • Strong familiarity with key social platforms including Facebook, Twitter, Instagram, Pinterest, YouTube, LinkedIn, and Snapchat.
  • Experience working with advertising platforms across the major social networks.
  • Passionate about all things social; demonstrate an eagerness to learn and share best practices, new trends, and major developments in the social space.
  • Enthusiasm for and willingness to grow in all facets of social media management including marketing, social care, paid social, content strategy, content creation, measurement, and account management.
  • Ability to rapidly assess, analyze, and resolve complicated issues independently, even with little initial information.
  • Demonstrate initiative and independence, is consistent and dependable.
  • Willingness to go the extra mile to help a teammate, customer, or community member.
  • Works well within highly collaborative, multidisciplinary teams with many moving parts; highly developed sense of teamwork is a necessity.
  • Excellent project management and organization skills; ability to manage multiple projects and prioritize based on customer needs
  • Ability to manage and analyze large data sets, work in Excel, and create and build meaningful charts and reports.
  • Excellent editing and proofreading skills; ability to think critically about content in context of brand messaging, goals, and voice.
  • Ability to manage multiple personalities and communication styles, empathize with team members, and successfully navigate interpersonal communication to create and maintain a positive team environment.
  • Outstanding oral, written, and presentation skills required.
  • Regulated industries experienced is a plus. 
  • Bilingual Spanish/English or other languages is a plus.
  • Minimal travel may be required.
  • Occasional evening and weekend coverage may be required.



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    Technology we use

    • Engineering
      • JavaLanguages
      • JavascriptLanguages
      • HTMLLanguages
      • CSSLanguages
      • ReactLibraries
      • ReduxLibraries
      • MySQLDatabases
      • RedisDatabases

    Location

    6850 Austin Center Blvd., Ste 180, Austin, TX 78731

    What are Khoros Perks + Benefits

    Culture
    Volunteer in local community
    Partners with Nonprofits
    Friends outside of work
    Eat lunch together
    Intracompany committees
    Daily stand up
    Open door policy
    Team owned deliverables
    Team based strategic planning
    Group brainstorming sessions
    Pair programming
    Open office floor plan
    Diversity
    Dedicated Diversity/Inclusion Staff
    Someone's primary function is managing the company’s diversity and inclusion initiatives
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Pet Insurance
    Wellness Programs
    Onsite Gym
    Team workouts
    Retirement & Stock Options Benefits
    401(K)
    401(K) Matching
    Performance Bonus
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    Flexible Work Schedule
    Remote Work Program
    Family Medical Leave
    Return-to-work program post parental leave
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    Paid Volunteer Time
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Beer on Tap
    Casual Dress
    Commuter Benefits
    Company Outings
    Free Daily Meals
    Game Room
    Stocked Kitchen
    Some Meals Provided
    Happy Hours
    Parking
    Relocation Assistance
    Fitness Subsidies
    Professional Development Benefits
    Job Training & Conferences
    Diversity Program
    Cross functional training encouraged
    Promote from within
    Online course subscriptions available
    Customized development tracks

    Additional Perks + Benefits

    We offer a great wellness perk of $50 a month that you can use for acupuncture, art and/or cooking classes, massages, ski or snowboarding passes/lessons, yoga and pet sitting services (...plus much more!). We've hosted healthy cooking classes alongside having healthy fruit and veggies delivered to the office. Oh, and cold brew, we have that too!

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