Technical Writer at Procore Technologies

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We're looking for a Technical Writer to author, edit, and review product documentation. In this role, you’ll work with internal resources, interview software developers, and attend engineering meetings to gather, write, and publish technical information for our varied audiences. You’ll produce a variety of top quality learning materials such as technical documentation, infographics, screenshot markups, and training videos.

As a successful Technical Writer at Procore, you’re motivated, passionate, and thrive in the fast-paced culture of a dynamic and evolving startup company. You have strong writing skills the ability to synthesize technical content from an SME and create training materials that clearly explain the topic/task to end users based on their persona. We like to move quickly and win together, so a self-starter who thrives under pressure and enjoys team successes

This position is based in our Austin, TX office.
What you’ll do:

  • Maintain our internal documentation ticketing system, solving issues presented by customers and internal consumers
  • Create in-depth user guides, FAQs, technical overviews, and in-product help documentation
  • Test both the product and its documentation for accuracy and consistency
  • Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly
  • Identify problem areas or structural deficiencies and proactively contribute to their improvement
  • Regular use of a content management system (CMS) to manage the lifecycle of technical documentation including draft, review, and publish phases
  • Become a subject matter expert of the Procore platform and how the different tools are used to perform various construction related tasks
  • Regular communication and synchronization with the Director of Documentation and Certification

What we’re looking for:

  • Bachelor's degree or equivalent experience in English, Communication, or Journalism
  • 2-5 years experience working as a Technical Writer or in related job role
  • Ability to analyze and synthesize complex content
  • Strong technical aptitude–ability to quickly learn new concepts and tools
  • Excellent writing and proofreading skills
  • Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones
  • Excellent work ethic and strong intellectual curiosity
  • Ability to work quickly, efficiently, and multi-task
  • Desire and ability to innovate and improve upon current processes
  • Experience creating infographics to more clearly communicate workflow processes and abstract topics
  • Track record of effective collaboration

Bonus skills - these are not required, but are a plus:

  • Experience working in a technical startup company, preferably a SaaS company
  • Experience working with Agile/Scrum software development teams
  • Experience writing content for software applications using a CMS
  • Experience working with Subject Matter Experts (SMEs) both in-person and remote
  • Experience in prioritizing and understanding the lifecycle of documentation from pre-release through on-going maintenance
  • Experience creating infographics such as diagrams, screenshots, workflows, graphs, etc.
  • Experience working in the construction industry is desired, but not required

About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, housing complexes, and more. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. Check us out on Glassdoor to see what others are saying about working at Procore!

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid time off (Procore Values Time), employee enrichment and development programs, and volunteer days.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

Procore Austin is the second largest of our offices, occupying six floors in the Chase Tower at the center of downtown Austin.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
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