Technical Writer at Q2

| Austin
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Q2 is seeking a Technical Writer to support the infrastructure and application support documentation needs at Q2. We are seeking a qualified individual who thrives in a busy environment, is exceptionally detail-oriented, possesses exceptional communication skills, is an energetic self-starter, and who works well both independently and in a technical team setting.

RESPONSIBILITIES:

  • Interviews architects, site reliability engineers, DBAs, infrastructure and network engineers along with other subject matter experts to document technical details of data center and cloud managed systems.
  • Produce documentation for internal use within various Q2 teams, to ensure well understood and accurate information is provided to enable high quality support of our customer environments.
  • Researches, writes, edits, and proofreads documentation within established time frames and produces illustrations, diagrams and screenshots for the documentation when necessary
  • Coordinate with groups downstream to ensure requested/required documentation of various infrastructure efforts are captured and passed to downstream groups
  • Conducts and/or assists in documentation planning tasks, including preparing documentation plans, defining audience, performing task analysis, and establishing project schedules
  • Conducts tests and solicits feedback to ensure the clarity, completeness, technical accuracy, and quality of the documents produced
  • As assigned, reviews and validates technical documentation produced by other departments or by other Q2 writers to ensure technical accuracy and adherence to Q2 styles
  • Perform other related duties, as required

EXPERIENCE AND KNOWLEDGE:

  • Bachelor’s degree or equivalent experience in Technical Communication, English, Journalism, or related field
  • Typically requires a minimum of five years of technical writing experience with demonstrated writing and analytical skills
  • Must possess extensive experience working with technical experts in an IT operational setting
  • Knowledge of network architectures, data center operations and cloud computing
  • Knowledge of banking practices is desirable
  • Excellent communication skills, both verbal and written
  • Strong teamwork, organization and problem-solving skills
  • Ability to work effectively in a collaborative working environment and be highly proactive

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • TeradataDatabases
    • ConfluenceManagement
    • TrelloManagement
    • WrikeManagement

Location

Our HQ is in North Austin, near Lakeline Mall area with easy access to multiple highways and the Toll road.

An Insider's view of Q2

What are some social events your company does?

We host a variety of fun events appealing to our community of interest groups, ranging from an annual Dodgeball tournament benefiting JDRF Austin, to celebrating Diwali, to quarterly culture events following our townhalls that include something for everyone!

Kelley

Sr. Community & Culture Champion

How has your career grown since starting at the company?

I started on Helpdesk, after 2 years got training and certification as Salesforce Administrator, now working in that role at Q2.

Andy

Salesforce Admin.

How would you describe the company’s work-life balance?

I had no idea when I decided to come to Q2 how much fun working here would be. While we work hard to drive big results, we also find opportunities to have a great time. This is the first work environment where I truly feel that I have found a supportive work family.

Taylor

HR Business Partner

What are Q2 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
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