Communications Operations Manager

Posted 15 Days Ago
Be an Early Applicant
Austin, TX
3-5 Years Experience
Information Technology • Internet of Things • Mobile • On-Demand • Software
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
The Role
The Communication Desk Manager oversees daily activities within the Communication Desk department, managing a team across multiple locations. Responsibilities include supervising employees, evaluating processes, coaching staff, and addressing escalations and outages. This role focuses on providing exceptional customer service while supporting team development.
Summary Generated by Built In

BE PART OF THE CONNECTION
Spectrum maintains our nearly 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too! As a Communication Desk Manager, your focus is being responsible for all daily activities within the Communication Desk department. It'll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR COMMUNICATION DESK MANAGERS ENJOY MOST

  • Supervising employees across multiple locations
  • Making recommendations and decisions regarding escalations and outages
  • Evaluating existing processes to identify strengths, weaknesses, and opportunities
  • Coaching and assisting in the development of employees


We are a Fortune 100 company operating 24/7 bustling call centers offering a variety of shifts. Spectrum's Customer Operations team works directly with our customers, focusing on their needs and simplifying the Charter experience. You'd be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

  • Experience: General management: 3 years, Project Management: 2 years
  • Education: Bachelor's Degree in Business, related field, or equivalent experience
  • Technical Skills: Ability to quickly integrate new information and gain expertise of evolving technologies and services
  • Skills: Strong written and verbal communication with all levels of personnel
  • Schedule: Some travel required


Preferred Qualifications

  • Excellent problem solving and analytical skills
  • Broad knowledge of cable technologies, systems, and processes
  • Demonstrated ability to manage complex activities involving a team of at least 40 people


SPECTRUM CONNECTS YOU TO MORE

  • Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
  • Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
  • Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
  • Total Rewards: Our comprehensive benefits are among the best in the industry


Apply now, connect a friend to this opportunity or
COP595 2024-37251 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

Top Skills

Project Management

What the Team is Saying

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The Company
Austin, TX
93,000 Employees
On-site Workplace
Year Founded: 1993

What We Do

Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together.
 
The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist.  We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.

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Typical time on-site: None
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