Mid-Market Growth Manager

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

We seek a Growth Manager to join our team as we continue to serve as a key partner in developing the expansion and retention strategies for the Mid-Market companies in our current install base. You will have the opportunity to work closely with various teams throughout the company and develop partnerships with large players in the real estate space. Qualia will be a key participant in enabling the next generation of real estate companies to thrive. You will be responsible for identifying growth opportunities, renewing annual contracts, driving revenue growth for our largest accounts, and adoption of Qualia's suite of digital real estate products.

• Strategically identify and facilitate new opportunities between Mid-Market Accounts and Qualia within the current install base
• Work on highly visible projects that will require you to collaborate (both internally and externally) with multiple teams to execute successfully
• Leverage Qualia's suite of digital real estate products and ecosystem to drive revenue growth and adoption
• Prepare go-to-market strategies for Mid-Market Accounts
• Develop and execute continuous, client-based communications to monitor success, adoption, and satisfaction of Qualia's products and services
• Align with both internal and external product teams to implement Qualia's products
• Drive revenue growth by managing the entire renewal process and identifying upsell opportunities within existing customer accounts
• Achieve monthly revenue targets for renewals and upsell/cross-sell
• Proactively identify at-risk accounts and implement strategies to mitigate churn
• Partner with Customer Success Managers, Deal Desk, Finance, Product, and other cross-functional teams to manage your book of business effectively

• 4+ years experience in a sales, renewals, or customer success role
• Experience in the technology space (vertical SaaS experience is a plus)
• You have a deep, holistic knowledge of tech and business which will allow you to evaluate and act on growth opportunities
• Project management experience where you've led the growth strategy for multiple initiatives simultaneously from start to finish
• Product management knowledge that would equip you to strategically understand how the users interact with the product
• Proven ability to cultivate and maintain strong relationships with C-Suite executives
• Experience in a customer-facing role where you've had to maintain successful relationships with accounts that led to exceptional satisfaction metrics
• Skilled at working with cross-functional teams to successfully execute new product initiatives and develop partnerships
• Strong negotiation skills and the ability to navigate complex, multi-stakeholder sales processes
• Ability to develop and execute strategic account plans for more sophisticated customers
• Comfortable managing ambiguity and adapting approach based on customer needs
• Excellent communication skills with the ability to tailor messaging for different audiences

Based in Austin, TX, with the ability to work in the office a minimum of 3 days per week is required.

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

#LI-Hybrid