KERV Interactive is revolutionizing the future of video engagement through dimensional storytelling. Leveraging breakthrough machine learning techniques and AI with unmatched processing speed, KERV’s technology recognizes depth, dimension, and objects within a video just as precisely as the natural eye and enables every frame in a digital video to be an immersive, interactive experience for consumers. The result is an unprecedented audience-to-brand connection that is only possible through KERV’s patented technology.

Founded in 2017 and led by a talented team of industry veterans, the company has moved into an accelerated growth phase after their award-winning tech garnered the attention of both private equity investment and major brands alike. KERV’s impressive client roster includes companies like eBay, HP, Maytag, Bloomingdale’s, and Lamborghini (to name a few), and the list keeps growing.

The team looks for individuals who bring a passion for what they do and a desire to build something great.

THE ROLE

The Account Manager, Biz Dev role is a newly created and unique hybrid position, reporting directly to the COO. As a product expert and receiver of all inbound leads generated by KERV’s 3rd-party partners, you’ll nurture warm leads from initial contact through close and continue to own the client relationship post-sale, identifying opportunities to add value and ensuring the on-going success and renewals of your clients’ campaigns.

Pre-Sale: The capabilities of KERV’s patented technology can sell itself but guiding decision makers through this sales cycle requires someone hands-on with a depth of knowledge in the underlying technology and a consultative, solution-focused mindset. You’ll be responsible for managing the pipeline, finding the alignment between prospective client needs and KERV’s product offerings, and positioning the technology effectively to garner client confidence and buy-in. Most of this process happens virtually from the office using GoToMeeting, but occasional travel to a client site may be required.

Post-Sale:  You’ve established a relationship with the client, and in this role that doesn’t end when their first contract is signed. You’ll continue to be their primary point of contact post-sale, actively engaging with internal teams to provide performance updates, identify opportunities to drive incremental value, and ensure the benefits of feature releases have been communicated effectively.

Here’s some of what you’ll actually do on a daily basis:

• Interface with internal teams to become and remain an expert on KERV’s technology, creative library, operations, and underlying value proposition.

• Receive inbound leads from KERV’s lead generation partners and follow-up in a timely manner.

• Lead pre-sales effort with prospective clients, schedule meetings, coordinate with the planning team, and deliver thoughtful and impactful client presentations.

• Analyze client feedback and prepare actionable product and strategy recommendations.

• Maintain the accuracy of pipeline data associated to your conversations in the CRM tool.

• Account Manage a book, ensuring renewals and upsell opportunities are being presented.

THE IDEAL CANDIDATE

We’re looking for someone with the logistical capabilities of an Operations Manager, the technical competency of a Product Manager, the interpersonal skills of a high-caliber Client Service Manager, and the ambition of an entrepreneur. The ideal candidate is tech-savvy and capable of holding their own in a room full of technical operators but truly excels in their ability to bridge the communication gap between technical and non-technical stakeholders. It’s a great opportunity for someone with a strong operation or product background who is ready to transition into a more client-focused role.

Given the caliber of KERV’s clientele and the nature of this important role, we’re looking for a polished professional who can operate with limited direct oversight and always conducts themselves with a high degree of maturity, confidence, and professionalism. 

To be considered, you absolutely MUST-HAVE:

• A completed undergraduate degree in a relevant field of study.

• 3+ Yrs of experience in technical operations or product management.

• 3+ Yrs of experience in a client facing or stakeholder management role, preferably interfacing with Senior-level decision makers.  

• Outstanding presentation and interpersonal skills.

• Strong time-management, organization and problem-solving capabilities.

 The ideal candidate will also bring:

• Previous MarTech industry experience and prior exposure to creative product platforms

• A working knowledge of Salesforce or Hubspot CRM & GoToMeeting

• A proven ability to foster lasting client relationships in a technical environment 

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