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About Gembah

Gembah empowers and enables product innovation. We are democratizing and demystifying the product creation process by helping entrepreneurs, e-commerce sellers and small-to-midsize businesses research, design, and manufacture products.  

At Gembah, we understand the resources required to successfully launch a new product is a significant challenge for most businesses. From research and design to sourcing and vetting overseas manufacturers, there are many hurdles on the path to bringing a new product to market.  

Gembah’s end-to-end solution was created with these challenges in mind. Our team of experts are an extension of our clients’ teams, guiding them step-by-step, regardless of where they are along the process. 

Gembah’s team is comprised of specialists, leading product designers, and engineers. In addition, Gembah works with an exclusive network of vetted factories in Asia. Today, Gembah has offices in the United States and China.

 

Job Overview

As a Gembah Account Manager, you will be the face of the company to our customers. To be successful in this role, you should have a successful track record of retaining and managing B2B Technology Enabled Services SMBs. You will use your communication and organizational skills to cultivate strong relationships with customers on a consistent basis.

Your Role

  • Manage a portfolio of customer accounts and successfully retain business
  • Manage all aspects of the customer lifecycle
  • Identify customer goals and proactively address them throughout the customer lifecycle
  • Build customer trust and deliver high quality customer service
  • Work collaboratively with our overseas, product, marketing and sales teams
  • Communicate customer needs to product management succinctly
  • Bring innovative ideas and constantly experiment

 

Character Traits

  • Extreme Attention to Detail
  • Dedicated
  • Driven
  • Capable
  • Consistent
  • Consultative
  • Hard working
  • Loyal
  • Responsible

 

Compensation

  • Annual Salary

 

Requirements

  • Bachelor’s degree in business or related field.
  • Experience with B2B Account Management
  • Excellent written and verbal communication skills
  • Dedication to providing great customer service
  • Strong Excel and Powerpoint skills
  • Bilingual is a plus
  • Customer success management experience from onboarding customers through adoption, retention and account growth
  • Familiar with applications like Trello, Slack, and Microsoft Office

To apply please click the Apply Now button below and fill out our form.

For more information, please email [email protected]

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • SolidWorksDesign
    • TrelloManagement

Location

Gembah is located in an office community of creatives in the eclectic East Side of Downtown Austin, next to restaurants, bars, Brew&Brew & Whole Foods

An Insider's view of Gembah

How does your team reward individual success?

Everyone at Gembah is quick to celebrate individual successes, from all levels of the company. Formal recognition is given at company all-hands, shout-outs are always present during meetings large and small, and there is a lot of appreciation expressed on a daily basis within and across teams. You definitely feel the love here!

Phinam

Sr Software Engineer

What does your typical day look like?

Each day is completely different. Some days are spent working internally to improve the team’s operations and other days are spent talking to clients all day about project updates. Some days are just spent solving problems and creating solutions - never a dull week!

Arwa

Design Project Manager

What are some things you learned at the company?

I've learned more in the last seven months than I have at any job I've worked. Every single person at this company has had to prove themselves to be a very quick learner in order to keep up with the pace of things in this crazy and complex industry. The collaboration with other teams, process building, and constant feedback drive a lot of learning!

Ben

Account Executive

What is your vision for the company?

Human beings are creators by nature. It’s what separates us from all the other species on the planet. Gembah's mission is to bring that power back to creators and innovators anywhere, and truly democratize product innovation. Everyday our awesome customers are bringing us new exciting product ideas that we help them bring to life!

CEO and Co-founder

CEO and Co-founder

What are some social events your company does?

Gembah is an extremely social company; there’s not a single person I wouldn’t want to be friends with outside of work. We go to happy hours, dinners, cooking classes, axe throwing, etc. If it’s fun, chances are we’ll go at some point. This company really does feel like a family

Ryan

Account Manager

What are Gembah Perks + Benefits

Gembah Benefits Overview

Work with teams in China and Vietnam
Learn how to manufacture all types of products

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Performance Bonus
Gembah offers performance based compensation for employees that meet and exceed their metrics
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Gembah hosts at least 1 company outing per year
Stocked Kitchen
Unlimited Snacks and Coffee
Parking
Professional Development Benefits
Promote from within
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