About Gembah

Gembah empowers and enables product innovation. We are democratizing and demystifying the product creation process by helping entrepreneurs, e-commerce sellers and small-to-midsize businesses research, design, and manufacture products.  

At Gembah, we understand the resources required to successfully launch a new product is a significant challenge for most businesses. From research and design to sourcing and vetting overseas manufacturers, there are many hurdles on the path to bringing a new product to market.  

Gembah’s end-to-end solution was created with these challenges in mind. Our team of experts are an extension of our clients’ teams, guiding them step-by-step, regardless of where they are along the process. 

Gembah’s team is comprised of specialists, leading product designers, and engineers. In addition, Gembah works with an exclusive network of vetted factories in Asia. Today, Gembah has offices in the United States and China.

Job Overview

As a Client Success Manager for Gembah, you will be responsible for providing exceptional customer service to our clients while guiding them through their product development journey. We are looking for experienced CSMs with exceptional organizational skills, high attention to detail, and a passion for going above and beyond to create an extraordinary client experience.

Your Role

• Manage a book of client accounts and successfully retain their business

• Develop a trusted advisor relationship with clients, understanding their business strategy and KPIs

• Proactively anticipate client needs and look for ways to continually add value to their accounts

• Identify and execute upsell opportunities 

• Coordinate the resolution of customer issues

• Work as a client advocate during each step in their customer journey and safeguard their best interests

• Work collaboratively with our overseas, design, and sales teams

• Achieve gross retention and growth targets.

• Communicate customer needs to product management succinctly

• Optimize existing processes within Gembah and actively improve all Client Success initiatives

Requirements

• Bachelor’s degree in business or related field.

• Customer success management experience from onboarding customers through adoption, retention, and account growth

• Manufacturing and/or Product Development Experience

• Excellent written and verbal communication skills

• Dedication to providing exceptional customer service

• Strong Excel and Powerpoint skills

• Bilingual is a plus

• Experience with SalesForce, Slack, and Microsoft Office

Compensation

• Annual Salary
• Monthly Bonus

The Fun Stuff

• Unlimited PTO - take what you need, when you need it, simple enough 

• Fully remote position - why should a physical location limit who can join our team? 

• Virtual and in-person team building events 

• Founded in Austin, TX - we like to keep the company weird 

• Our team is dispersed around the world, you can start your morning by speaking with your teammate in India and finish it speaking to your teammate in China. We think that is pretty cool. 

To apply please click the Apply Now button below and fill out our form.

For more information, please email [email protected]